At a Glance
- Tasks: Engage with residents to gather feedback and improve community services.
- Company: Wolverhampton Homes, dedicated to enhancing local living conditions.
- Benefits: Flexible hours, community involvement, and a chance to make a real difference.
- Other info: Join a diverse team committed to making Wolverhampton a better place.
- Why this job: Be the voice of the community and help shape local services.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37 hours per week (with some evening and weekend work to support engagement activity)
Location: Wolverhampton, with community‑based working across the city
Job Type: Permanent
Overview
We have an exciting opportunity to join our Communications & Engagement team as a Resident Engagement Officer, supporting engagement with customers and communities across Wolverhampton Homes. This is a hands‑on, people‑focused role where you will work directly with residents to ensure their voices are heard and help shape and improve our services. You’ll also help support opportunities for residents to be involved in shaping services and community activity across the city.
Key Responsibilities
- Support engagement activity linked to Tenant Satisfaction Measures and Consumer Standards, helping ensure customer feedback informs service improvement.
- Build positive relationships with residents, tenant groups, communities, internal and external stakeholders.
- Organise, attend and support engagement events, including evenings and weekends where required.
- Listen to customer feedback, capture insight accurately and support follow‑up actions to ensure learning and improvement.
- Support consultations, surveys and engagement initiatives to gather resident insight.
- Work with teams across the organisation to share customer feedback and themes.
- Maintain accurate records and support reporting on engagement activity.
- Promote and deliver on opportunities for residents to get involved and have their voice heard.
About you
Are you someone who enjoys working with people and building relationships within communities? Do you have the confidence to speak to a wide range of customers and genuinely listen to their views and experiences and liaise with colleagues? Are you organised, reliable and able to manage your own workload, following up on actions and commitments? Are you flexible and willing to work across different locations and occasionally outside of standard office hours?
Our organisation
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Reports To: Customer Voice and Engagement Business Partner
Closing date: 3 July 2026
Interview dates: 14 July 2026
Contact for an informal discussion / more information: Jade Distant – Customer Voice and Engagement Business Partner
Contact for any queries regarding your application: Katie Dugmore – Talent Attraction and Resourcing Specialist – 07891059145
Resident Engagement Officer in Wolverhampton employer: Wolverhampton Homes
Wolverhampton Homes is an exceptional employer dedicated to fostering a vibrant community through meaningful engagement. With a strong commitment to diversity and inclusion, we offer a supportive work culture that values every voice, providing ample opportunities for personal and professional growth. Join us in making Wolverhampton a better place to live while enjoying the flexibility of community-based working and the chance to directly impact residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Officer in Wolverhampton
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Wolverhampton Homes.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Wolverhampton Homes.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Wolverhampton Homes.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Wolverhampton Homes. Apply directly through us to stand out!
We think you need these skills to ace Resident Engagement Officer in Wolverhampton
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Wolverhampton Homes. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Resident Engagement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Wolverhampton Homes
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Wolverhampton Homes. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
