At a Glance
- Tasks: Engage with residents to gather feedback and improve community services.
- Company: Wolverhampton Homes, dedicated to enhancing local living conditions.
- Benefits: Flexible hours, community involvement, and a chance to make a real difference.
- Other info: Join a diverse team committed to making Wolverhampton a better place.
- Why this job: Be the voice of the community and help shape local services.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37 hours per week (with some evening and weekend work to support engagement activity)
Location: Wolverhampton, with community‑based working across the city
Job Type: Permanent
Overview
We have an exciting opportunity to join our Communications & Engagement team as a Resident Engagement Officer, supporting engagement with customers and communities across Wolverhampton Homes. This is a hands‑on, people‑focused role where you will work directly with residents to ensure their voices are heard and help shape and improve our services. You’ll also help support opportunities for residents to be involved in shaping services and community activity across the city.
Key Responsibilities
- Support engagement activity linked to Tenant Satisfaction Measures and Consumer Standards, helping ensure customer feedback informs service improvement.
- Build positive relationships with residents, tenant groups, communities, internal and external stakeholders.
- Organise, attend and support engagement events, including evenings and weekends where required.
- Listen to customer feedback, capture insight accurately and support follow‑up actions to ensure learning and improvement.
- Support consultations, surveys and engagement initiatives to gather resident insight.
- Work with teams across the organisation to share customer feedback and themes.
- Maintain accurate records and support reporting on engagement activity.
- Promote and deliver on opportunities for residents to get involved and have their voice heard.
About you
Are you someone who enjoys working with people and building relationships within communities? Do you have the confidence to speak to a wide range of customers and genuinely listen to their views and experiences and liaise with colleagues? Are you organised, reliable and able to manage your own workload, following up on actions and commitments? Are you flexible and willing to work across different locations and occasionally outside of standard office hours?
Our organisation
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Reports To: Customer Voice and Engagement Business Partner
Closing date: 3 July 2026
Interview dates: 14 July 2026
Contact for an informal discussion / more information: Jade Distant – Customer Voice and Engagement Business Partner
Contact for any queries regarding your application: Katie Dugmore – Talent Attraction and Resourcing Specialist – 07891059145
Resident Engagement Officer in Wolverhampton employer: Wolverhampton Homes
Wolverhampton Homes is an excellent employer, offering a supportive work culture that prioritises safety and compliance in social housing. With a commitment to employee growth through continuous learning opportunities and a competitive benefits package, including 25 days of annual leave and a robust pension scheme, this role provides a meaningful opportunity to make a real impact in the community while working in a collaborative environment.
