At a Glance
- Tasks: Coordinate repairs and maintenance services, ensuring timely and efficient delivery.
- Company: Wolverhampton Homes, dedicated to improving community living standards.
- Benefits: Permanent position with a supportive team and opportunities for career growth.
- Other info: Join a diverse team committed to excellence and customer satisfaction.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong organisational skills and experience in property services preferred.
Hours: 37 hours per week (Occasional work outside normal working hours to support operational service needs)
Directorate: Property Services
Service Area: Repairs
Location: Wolverhampton
Workstyle: Fixed
Job type: Permanent
Make every job count. Shape a service that puts customers first. Are you highly organised, great with people, and passionate about delivering exceptional customer service? Our Repairs Planning Supervisors play a pivotal role in ensuring our repairs and maintenance services run smoothly, efficiently, and with the customer at the heart of every decision. As the central coordination point for our busy Repairs Team, you’ll ensure the right operative is in the right place at the right time – supporting performance, resolving scheduling challenges, and helping us deliver a first‑class service to tenants across the city.
What you’ll be doing
You will play a key role in delivering a wide range of property-related services, including emergency and responsive repairs, improvements, void refurbishments, adaptations, and disrepair works. Key responsibilities include:
- Monitoring performance and driving improvement
- Being a trusted point of contact
- Ensuring real‑time, accurate information, reporting, and data integrity
About you
We welcome applications from people of all backgrounds, identities, and experiences. If you’re enthusiastic about this role but don’t meet every point below, we still encourage you to apply. You thrive in a busy service environment, love solving problems, and take pride in helping others. You’re flexible, collaborative, and committed to excellence – living our values, championing inclusion, and contributing to a safe, high‑performing service.
Can you stay organised and juggle competing priorities in a fast‑paced environment? Do you bring a positive, “can‑do” attitude and feel confident making decisions under pressure? Are you a clear, effective communicator – written, verbal, and customer‑focused? Are you numerate and literate to GCSE level (or equivalent)? Can you lead by example, drive performance, and maintain high service standards? Do you understand the social housing regulatory framework and tenant satisfaction measures? Do you have experience planning or coordinating repairs within property services? Do you hold a relevant professional qualification or membership?
Our organisation
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen – with the right support. Whether you are just getting started in your career or looking for your next step, you’ve come to the right place. You’ll be part of a team that makes a real difference to residents every single day.
Equality and Diversity
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company. We welcome applications from people of all backgrounds, identities, and experiences. If you are enthusiastic about this role, are customer-focused and solutions orientated, but don’t meet every point above, we still encourage you to apply.
Reports to: Repairs Planning Team Leader
Contact for an informal discussion / more information: If you’re committed to delivering great customer‑focused services and want to play a key part in delivering a repairs service our customers can trust, we’d be delighted to receive your application.
Repairs Planning Supervisor in Wolverhampton employer: Wolverhampton Homes
Wolverhampton Homes is an excellent employer, offering a supportive work culture that prioritises safety and compliance in social housing. With a commitment to employee growth through continuous learning opportunities and a competitive benefits package, including 25 days of annual leave and a robust pension scheme, this role provides a meaningful opportunity to make a real impact in the community while working in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planning Supervisor in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wolverhampton Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wolverhampton Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Planning Supervisor in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wolverhampton Homes:Your cover letter is your chance to shine! Tell us why you want to work at Wolverhampton Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wolverhampton Homes!
How to prepare for a job interview at Wolverhampton Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
