Income Officer in Wolverhampton

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Location: This position is predominantly office-based, and community visits will be required. Candidates should not anticipate extensive remote working opportunities.

Job Type: Full-time, Permanent

Overview:

We're looking for a motivated and customer-focused Income Officer to join our Income Team. This is a rewarding role where you'll play a key part in helping customers sustain their tenancies, while ensuring rental income is collected effectively to support the delivery of essential housing services across the city.

No two days are the same. You'll work closely with customers to understand their circumstances, provide advice and support, agree sustainable payment arrangements and, where necessary, take appropriate recovery action. This is an excellent opportunity for someone who enjoys problem-solving, building relationships and making a positive difference in people's lives.

Key responsibilities:

• Managing a caseload of rent accounts and taking proactive steps to maximise income collection.
• Working with customers to prevent and reduce rent arrears through early intervention and support.
• Negotiating realistic repayment arrangements and monitoring ongoing agreements.
• Maintaining accurate tenancy and income records in line with organisational procedures.
• Working collaboratively with internal teams and external agencies to achieve the best outcomes for customers.
• Taking appropriate recovery action in accordance with policies, procedures and statutory timescales.

About you:

We're looking for someone who:

• Has excellent communication and customer service skills.
• Can build positive relationships while demonstrating empathy, professionalism and resilience.
• Enjoys investigating issues, solving problems and identifying practical solutions.
• Can confidently manage a varied workload and prioritise competing demands.
• Has good administration and ICT skills, with the ability to maintain accurate records.
• Has a good standard of Maths and English.

Benefits of working with us

We offer a range of great benefits, including:

• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle‑to‑work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.