At a Glance
- Tasks: Support customers with damp and mould issues through home visits and assessments.
- Company: Join a dedicated team at Wolverhampton Homes, committed to community wellbeing.
- Benefits: Permanent role with opportunities for professional development and training.
- Other info: Diverse workplace that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives by ensuring safe and healthy homes.
- Qualifications: Empathetic communication skills and a willingness to learn are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37 hours per week (may be required to work out of hours)
Job Type: Permanent
Overview
We have an exciting opportunity for a Healthy Homes Advisor to join our Property Services team. This role focuses on supporting customers with damp, mould and condensation issues, often involving sensitive conversations and independent visits to customers’ homes. You’ll provide clear advice, ensure compliance with Awaab’s Law, and help customers maintain a safe and healthy living environment.
Key Responsibilities
- Attend customers’ homes to diagnose damp, mould and condensation issues, completing accurate assessments and identifying root causes.
- Deliver sensitive, sometimes challenging conversations with customers where issues may be caused by behaviours, poor ventilation or household practices.
- Undertake light cleaning or treatment of small areas of mould using appropriate cleaning products, ensuring you follow health and safety procedures.
- Provide clear, accessible customer education on how to maintain a healthy home, including humidity management, heating use and ventilation.
- Identify hazards and triage risks during home visits, escalating safety concerns promptly.
About you
- Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
- Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
- Are you comfortable using cleaning products and carrying out small areas of mould treatment when required?
- Do you have a genuine willingness to learn and develop, including completing the HNC Building Studies qualification as part of your progression?
Our organisation
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Reports To: Repairs Manager
Healthy Homes Advisor in Wolverhampton employer: Wolverhampton Homes
As a Healthy Homes Advisor with Wolverhampton Homes, you will be part of a dedicated team committed to enhancing the quality of life in our community. We offer a supportive work culture that values empathy and resilience, alongside opportunities for professional growth, including the chance to pursue qualifications like the HNC Building Studies. Join us in making a meaningful impact while enjoying a diverse and inclusive workplace that celebrates individuality and fosters collaboration.
