Overview
We have a great opportunity for an ASB Assistant to join our ASB Team on a 12-month fixed-term basis. This role is key in supporting the delivery of an effective and responsive ASB service across our communities. We're looking for someone with experience in housing, ASB or a similar customer-focused environment, or who can demonstrate transferable skills, who can quickly build confidence in the role and support the team effectively.
Responsibilities
- Act as a first point of contact for the ASB service, providing professional, customer-focused responses via the duty line
- Support the management of ASB cases, including investigating low-level ASB under the direction of the ASB Team Leader
- Maintain accurate, timely and confidential ASB case records using relevant systems
- Provide effective administrative and operational support to ASB Officers, including meeting support and case preparation
- Work collaboratively with colleagues and partner agencies to help deliver a responsive and high-quality ASB service
Qualifications
Do you:
- Have experience in housing, ASB or a similar frontline, customer-focused environment, or transferable experience working with customers in sensitive situations?
- Have an understanding of anti-social behaviour and the impact it has on communities, or a willingness to learn quickly in this area?
- Feel confident dealing with sensitive situations and managing competing priorities?
- Have strong organisational skills and attention to detail?
- Communicate effective and work well with colleagues and external partners?
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity: We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
