At a Glance
- Tasks: Provide essential admin support and ensure excellent customer service.
- Company: Wolverhampton Homes, dedicated to improving community living.
- Benefits: Opportunity for career growth in a supportive environment.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
We have an exciting opportunity within our Administration Team for administration assistants, working in our Corporate Services Division. The role focuses on providing administration support to a wide range of teams within Wolverhampton Homes and providing an excellent customer experience.
Key Responsibilities:
- Assist in the provision of a full range of administration and support services, that are essential in the day-to-day effective control of the services.
- Be an active member ensuring successful delivery of the service aims and objectives.
- Provide administration support including note taking, accurately maintaining records, resolving customer enquiries using various communication methods.
- Provide high levels of customer satisfaction, ensuring that a customer focused front-line service is delivered.
- Work to timescales and deadlines to meet performance indicators.
About you:
- Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
- Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
- Are you able to work flexibly to support service delivery across all service sections?
- Do you have a genuine willingness to learn and develop?
Our organisation:
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.
Reports To: Business Assurance Team Leader
Interview dates: Thursday 8 October 2026
Contact for an informal discussion / more information: Ellie Harper – Business Assurance Team Leader
Administration Assistant in Wolverhampton employer: Wolverhampton Homes
Wolverhampton Homes is an excellent employer, offering a supportive work culture that prioritises safety and compliance in social housing. With a commitment to employee growth through continuous learning opportunities and a competitive benefits package, including 25 days of annual leave and a robust pension scheme, this role provides a meaningful opportunity to make a real impact in the community while working in a collaborative environment.
