At a Glance
- Tasks: Assist customers with technical issues and improve their experience through effective troubleshooting.
- Company: Wolters Kluwer, a leader in audit and assurance services.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to work on complex challenges.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong problem-solving skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Wolters Kluwer in the United Kingdom seeks a Specialist in Customer Service - Technical to advance resolution of a broader set of technical issues for our customers.
You will assist in troubleshooting, maintenance, and resolution of support cases, helping improve customer satisfaction and operational efficiency through more independent handling of complex problems.
You will escalate, guide installations, document cases, and collaborate with other teams to resolve intertwined issues.
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We think you need these skills to ace Technical Support Specialist — CP & ESG Audit & Assurance
Customer Service
Technical Troubleshooting
Problem Resolution
Operational Efficiency
Case Documentation
Collaboration
Installation Guidance
