At a Glance
- Tasks: Resolve technical issues and assist customers with product installation and troubleshooting.
- Company: Join a leading firm in CP & ESG Audit & Assurance.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with training opportunities for career advancement.
- Why this job: Make a real difference by enhancing customer satisfaction and operational efficiency.
- Qualifications: Proficient in German, with strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Specialist in the Customer Service - Technical role, you’ll be advancing your ability to resolve a wider range of technical issues for our customers. You’ll assist in the troubleshooting, maintenance, and resolution of technical support cases. Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence.
Responsibilities:
- Handle escalated technical support inquiries from Specialist I.
- Perform intermediate-level troubleshooting and problem resolution.
- Guide customers through installation and setup of products.
- Document customer cases with detailed notes on troubleshooting steps.
- Collaborate with other departments to resolve intersecting issues.
- Update and maintain internal knowledge bases and support documentation.
- Participate in the training of new technical support specialists.
- Conduct root cause analysis to identify recurring technical issues.
- Communicate with customers regarding resolution status and follow-up.
- Assist in creating support content to assist customers with common issues.
Key Skills:
- Knowledge Management: Ability to update and maintain internal support documentation.
- Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues.
- Customer Communication: Enhanced ability to keep customers informed on issue resolution.
- Product Installation: Ability to guide customers through product installation and setup.
- Collaboration: Skills to work effectively with other teams and departments.
- Language: Proficiency in German, both written and spoken. Knowledge of any additional language would be considered a plus.
- Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems.
- Detailed Documentation: Improved capability to document support interactions and resolutions.
- Technical Training: Experience in assisting with training for new support specialists.
Technical Support Analyst (German speaker, CP & ESG Audit & Assurance) employer: Wolters Kluwer
Wolters Kluwer is an exceptional employer, offering a dynamic work culture in the heart of Greater London that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in revenue operations.
