At a Glance
- Tasks: Resolve technical issues and assist customers with product installation and troubleshooting.
- Company: Join a dynamic team focused on customer satisfaction and operational efficiency.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with training opportunities for career advancement.
- Why this job: Make a real difference by helping customers solve complex technical problems.
- Qualifications: Proficiency in German and experience in technical support or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- As a Specialist in the Customer Service - Technical role, you’ll be advancing your ability to resolve a wider range of technical issues for our customers.
- You’ll assist in the troubleshooting, maintenance, and resolution of technical support cases.
- Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence.
- Handle escalated technical support inquiries from Specialist I.
- Perform intermediate-level troubleshooting and problem resolution.
- Guide customers through installation and setup of products.
- Document customer cases with detailed notes on troubleshooting steps.
- Collaborate with other departments to resolve intersecting issues.
- Update and maintain internal knowledge bases and support documentation.
- Participate in the training of new technical support specialists.
- Conduct root cause analysis to identify recurring technical issues.
- Communicate with customers regarding resolution status and follow-up.
- Assist in creating support content to assist customers with common issues.
Key Skills
- Knowledge Management: Ability to update and maintain internal support documentation.
- Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues.
- Customer Communication: Enhanced ability to keep customers informed on issue resolution.
- Product Installation: Ability to guide customers through product installation and setup.
- Collaboration: Skills to work effectively with other teams and departments.
- Language: Proficiency in German, both written and spoken. Knowledge of any additional language would be considered a plus.
- Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems.
- Detailed Documentation: Improved capability to document support interactions and resolutions.
- Technical Training: Experience in assisting with training for new support specialists.
Technical Support Analyst (CP & ESG Audit & Assurance, German) employer: Wolters Kluwer
Wolters Kluwer is an exceptional employer, offering a dynamic work culture in the heart of Greater London that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in revenue operations.
We think you need these skills to ace Technical Support Analyst (CP & ESG Audit & Assurance, German)
Technical Troubleshooting
Problem Resolution
Customer Communication
Root Cause Analysis
Knowledge Management
Product Installation
Collaboration
