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- Tasks: Lead customer accounts and drive adoption of Enablon solutions.
- Company: Wolters Kluwer is a global leader in information services.
- Benefits: Flexible work locations across Europe and a collaborative culture.
- Why this job: Join a dynamic team focused on customer satisfaction and innovative solutions.
- Qualifications: 5+ years in customer success or related fields, with strong communication skills.
- Other info: Opportunities for growth in a supportive environment.
The predicted salary is between 42000 - 66000 £ per year.
Senior Customer Success Associate – Enablon Join to apply for the Senior Customer Success Associate – Enablon role at Wolters Kluwer Senior Customer Success Associate – Enablon Join to apply for the Senior Customer Success Associate – Enablon role at Wolters Kluwer Get AI-powered advice on this job and more exclusive features. About the role: Within the Customer Success organization, the CSM leads the account and partners with Strategic Account Executives (SAM) or Enterprise Account Manager (EAM) and works closely with the Customer to drive adoption of the solutions and work to maintain license renewals. About the role: Within the Customer Success organization, the CSM leads the account and partners with Strategic Account Executives (SAM) or Enterprise Account Manager (EAM) and works closely with the Customer to drive adoption of the solutions and work to maintain license renewals. This individual demonstrates excellent communication and organizational skills, solid understanding of the Enablon solution and a strong focus on customer satisfaction. We are looking to fill this role either at our London office or at one of Enablon\’s other European offices such as: Barcelona (Spain), Milan (Italy), Munich (Germany), Paris (France), Amsterdam (the Netherlands). Key responsibilities: Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform; Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results; Provide strategic sales skills and facilitate the role as trusted advisor to the account; Design, develop, and implement an innovative strategic account plan with customer requirements to achieve customer satisfaction and account growth; Coordinate resources, activities, and efforts to mitigate customer issues; Develop key relationships in an account to diversify client contact touch points and interaction frequency; Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues; Engaging with Product management as the customer advocate on product roadmap discussions; Maintain current functional and technical knowledge of the Enablon Platform; Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution; Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities. Experience required: 5+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, companies working with executive teams, managerial level, and shop floor personnel. Has successfully managed complex customer engagements to completion and customer satisfaction. Must be customer service oriented and believe in teamwork, collaboration, adaptability & self-initiatives. Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a matrixed environment. Some experience in sales of professional services. Other Knowledge, Skills, Abilities Or Certifications Must be customer service oriented and believe in teamwork, collaboration, adaptability & self-initiatives. Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a matrixed environment. Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems. Exceptional verbal and written organizational, presentation, and communication skills. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Information Services Referrals increase your chances of interviewing at Wolters Kluwer by 2x Sign in to set job alerts for “Customer Success Associate” roles. 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Senior Customer Success Associate employer: Wolters Kluwer
Contact Detail:
Wolters Kluwer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Associate
✨Tip Number 1
Familiarise yourself with the Enablon platform and its features. Understanding the product inside out will not only help you in interviews but also demonstrate your commitment to the role and your ability to provide valuable insights to customers.
✨Tip Number 2
Network with current or former employees of Wolters Kluwer, especially those in customer success roles. They can provide insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex customer engagements in the past. Highlighting your experience in driving customer satisfaction and retention will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by preparing for situational questions. Think of scenarios where you've had to resolve customer issues quickly and effectively, as this is a key aspect of the Senior Customer Success Associate role.
We think you need these skills to ace Senior Customer Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and any specific knowledge of the Enablon platform. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer service orientation and teamwork skills. Share specific examples of how you've successfully managed complex customer engagements and achieved high levels of satisfaction.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application materials are well-organised and free of errors. Consider including a brief example of a successful presentation or communication you’ve had with a client.
Highlight Problem-Solving Abilities: Demonstrate your analytical and problem-solving skills by providing examples of how you've resolved customer issues in the past. This will show your potential employer that you can handle challenges effectively.
How to prepare for a job interview at Wolters Kluwer
✨Know the Enablon Platform Inside Out
Make sure you have a solid understanding of the Enablon platform and its features. Be prepared to discuss how you've used similar solutions in the past and how they can benefit customers.
✨Demonstrate Your Customer Advocacy Skills
Highlight your experience in customer engagement and advocacy. Share specific examples of how you've successfully managed complex customer relationships and resolved issues to ensure satisfaction.
✨Showcase Your Strategic Thinking
Prepare to discuss how you approach account planning and strategy. Be ready to explain how you would design and implement an innovative strategic account plan tailored to customer needs.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate your ability to communicate with various stakeholders.
