At a Glance
- Tasks: Deliver engaging virtual training sessions and support customer onboarding for software solutions.
- Company: Join a leading company in customer education and training.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to innovate and collaborate with diverse teams.
- Why this job: Make a real impact by empowering customers to maximise their software investment.
- Qualifications: Experience in training delivery and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and customer-focused Training Consultant to deliver engaging, high-quality learning experiences to external customers across the UK. This role is primarily focused on virtual training delivery, with occasional onsite training based on customer requirements. As a Training Consultant, you will play a key role in supporting customer onboarding and enabling clients to maximise the value of their investment in the Wolters Kluwer CCH product suite. Through interactive, hands-on training sessions, you will help customers develop confidence in using our solutions while promoting best practices, efficiency, and compliance.
Working closely with customers and internal stakeholders, you will assess learning needs, recommend appropriate training solutions, and contribute to the development of innovative training content across instructor-led and digital learning formats.
Key Responsibilities- Deliver engaging, interactive, and hands-on training sessions across the CCH product suite for both new and existing customers.
- Facilitate virtual instructor-led training (VILT) using platforms such as Microsoft Teams and CloudShare.
- Conduct training needs analyses to identify customer requirements and recommend effective learning solutions.
- Develop, maintain, and continuously improve training materials for instructor-led and digital learning programmes.
- Support customer onboarding and drive successful product adoption through effective education and knowledge transfer.
- Gather, analyse, and incorporate customer feedback to enhance training content and delivery methods.
- Promote innovative training approaches and stay informed of emerging trends and best practices within the learning and development industry.
- Build and maintain strong relationships with customers and internal stakeholders.
- Collaborate with colleagues to improve processes, drive efficiencies, and support organisational change initiatives.
- Provide timely and accurate updates to Customer Education Managers, Project Managers, and Professional Services teams.
- Deliver internal training sessions and contribute to the ongoing development of colleagues across the business.
- Act as a trusted advisor, helping customers optimise system usage and improve operational processes.
- Proven experience delivering training on software applications and systems.
- Strong presentation, facilitation, and communication skills, both written and verbal.
- Ability to quickly learn new technologies and explain complex concepts in a clear and engaging manner.
- Experience creating and maintaining training materials, guides, and learning resources.
- Strong organisational and time-management skills with the ability to manage multiple priorities.
- Excellent stakeholder management and customer relationship-building skills.
- Ability to adapt training style and content to meet varying customer needs and learning preferences.
- Confidence managing challenging situations and responding effectively to customer concerns.
- Strong IT literacy and experience using virtual collaboration and communication tools.
- Self-motivated with the ability to work independently while contributing positively to a collaborative team environment.
- Minimum of two years' experience in a training, learning, or customer education role.
- Experience delivering virtual instructor-led training (VILT).
- Knowledge of one or more Wolters Kluwer CCH software applications.
- Experience developing digital learning content and e-learning solutions.
- Familiarity with instructional design principles and adult learning methodologies.
- Experience using e-learning authoring tools such as Adobe Photoshop or Premier Pro.
- Recognised Training Qualification (e.g., Train the Trainer, TAP, CIPD Learning & Development).
- Qualification in Online Facilitation or Virtual Learning Delivery.
- Industry-specific qualifications or relevant professional experience.
- CCH product knowledge and expertise.
- Digital Learning or Instructional Design qualification.
- Commitment to continuous professional development within Learning & Development.
Training Consultant in Kingston employer: Wolters Kluwer
Wolters Kluwer is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. As a Training Consultant, you will benefit from engaging training sessions, access to cutting-edge resources, and the opportunity to make a meaningful impact on customer success across the UK. With a strong commitment to professional development and a supportive team environment, Wolters Kluwer empowers its employees to excel in their roles while fostering a culture of continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Training Consultant in Kingston
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Wolters Kluwer looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Training Consultant at Wolters Kluwer, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Training Consultant in Kingston
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Wolters Kluwer, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Wolters Kluwer and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Wolters Kluwer
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Wolters Kluwer might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Wolters Kluwer.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
