Senior Vice President, Revenue Operations in Kingston upon Thames

Wolters Kluwer is seeking a highly experienced SVP of Global Revenue Operations to lead the core Divisional Revenue Operations (RevOps) Teams across its €6B global portfolio of B2B software, information, and services businesses. This newly created senior executive position reports directly to the EVP of Revenue Operations and Chief Commercial Transformation Officer and will be pivotal in accelerating profitable growth and fueling the next wave of value creation through world‑class commercial execution.

The mandate is to bring rigor, consistency, and scalability to revenue operations while working closely with customer‑facing teams to achieve maximum commercial performance. The Global Head of RevOps will work in close partnership with all the Division CEOs, Business Unit General Managers, Sales, Marketing, and Finance leaders to optimize go‑to‑market effectiveness across the portfolio.

The successful candidate will bring a track record of scaling global software businesses into the €10B to €20B range of ARR and be able to operate as both a strategist and operator, seamlessly navigating the definition of the global go‑to‑market vision while driving the commercial transformation execution to deliver impact in a complex business environment.

This executive is also expected to bring proven experience in building and leading global teams in the 500‑1000 employee range as well as shaping enterprise‑wide commercial standards. Any demonstrated impactful experience at the intersection of Divisional versus Global Shared Services RevOps models are highly preferred. This is a high‑visibility role with direct access to the Executive Board and significant influence across the entire Wolters Kluwer portfolio.

The position requires moderate international travel, particularly to key locations in Europe and North America. This role will be responsible for, but not limited to, the following core initiatives:

• Help define and drive the global RevOps strategy and execution in alignment with company priorities, growth ambitions, and customer experience goals.
• Partner with the Executive Leadership Team to drive a disciplined commercial transformation across the portfolio.
• Serve as a thought partner to business leaders, influencing and enabling decisions on go‑to‑market strategy, pricing, coverage, comp design and resource allocation.
• Establish global frameworks and standards for commercial operations including pipeline management, forecasting, sales processes, and revenue reporting.
• Build and oversee enablement programs, ensuring frontline teams have the tools, insights, and training needed to maximize effectiveness.
• Drive adoption and continuous improvement of commercial processes and technology to enable data‑driven decision making powered by real analytics and insight.
• Support alignment of commercial processes (pricing, contracting, deal desk) to drive margin discipline and commercial agility.
• Lead development of advanced commercial analytics, dashboards, and KPIs that provide transparency into revenue performance.
• Introduce enterprise‑wide forecasting rigor and cadence, ensuring accuracy, accountability, and early visibility into risks and opportunities.
• Identify and share best practices across the portfolio, accelerating improvement and scaling impact.
• Drive the company to adopt AI technologies that can make the lives of Sales and Marketing easier and that can improve the accuracy and speed in which we operate and deliver new business value.
• Partner with Product, Marketing, Sales, Customer Success, Finance and GBS (CIO) to optimize customer acquisition, retention, and expansion strategies.
• Build strong relationships across the portfolio, fostering a global culture of commercial excellence and continuous improvement.
• Build a high‑performing Divisional RevOps team, balancing central functional expertise with business‑aligned resources, with existing WK resources and by attracting and developing top talent.
• Attract and develop top talent, creating a culture of continuous improvement, customer focus, and accountability.
• Foster a collaborative and inclusive culture that prioritizes innovation, customer‑centricity, ownership and results‑orientation.

Success Metrics include:

• Year‑over‑year revenue growth and profitability improvement.
• Forecast accuracy and pipeline health.
• Operational efficiency (cycle time, cost‑to‑sell).
• Customer retention and lifetime value growth.
• Team engagement and organizational alignment.

Requirements:

• Bachelor's degree required; MBA or equivalent advanced degree preferred.
• 15+ years of experience in revenue operations, sales operations, or commercial leadership, with at least 7 years in executive or senior management roles.
• Proven success leading revenue operations for a large‑scale business or division exceeding $1B in annual revenue.
• Deep understanding of SaaS, manufacturing, or enterprise B2B operating models.

Skills & Competencies:

• Exceptional strategic thinking and business acumen.
• Expert in revenue forecasting, data analytics, and GTM performance optimization.
• Strong leadership and people management skills with a track record of building high‑performing teams.
• Excellent communication and stakeholder management skills across C‑suite and global teams.
• Proficiency with enterprise systems (Salesforce, SAP, Oracle, HubSpot, Tableau, etc.).

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.