Wolters Kluwer in London seeks an experienced head of Customer Lifecycle to manage the TeamMate lifecycle from implementation to renewal, maximizing engagement of about 3,000 customers and improving retention. The role oversees Professional Services, Customer Success, Customer Service, Sales Support and Retention.
You will drive strategy, budgeting, packaging, pricing, and BI, lead 90 professionals globally, manage external partners, and work with Sales, Finance and Product to optimise
#J-18808-Ljbffr
Global Customer Lifecycle & Strategy Leader employer: Wolters Kluwer
Wolters Kluwer is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to drive innovation in the IT GRC sector. With a strong focus on professional development, you will have access to extensive training and growth opportunities while working alongside industry leaders in a supportive environment. Located in the UK, our team enjoys a flexible work-life balance and the chance to make a meaningful impact in both enterprise and public sector markets.
