Wolters Kluwer is seeking a Manager Customer Service EMEA based in London with a hybrid work pattern, two days in the office weekly. You will lead a team of 8 professionals across the EMEA region, shaping the support strategy and ensuring top-tier service.
Responsibilities include managing escalations, driving continuous improvement, and leveraging Power BI/Tableau for reporting. The role requires strong IT infrastructure knowledge and stakeholder management, with collaboration across US and
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EMEA Customer Service Leader | Hybrid (London) employer: Wolters Kluwer
Wolters Kluwer is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to drive innovation in the IT GRC sector. With a strong focus on professional development, you will have access to extensive training and growth opportunities while working alongside industry leaders in a supportive environment. Located in the UK, our team enjoys a flexible work-life balance and the chance to make a meaningful impact in both enterprise and public sector markets.
