CX/UX Designer

Wolters Kluwer’s Digital Experience Group (DXG) designs user-centered solutions across the global Tax & Accounting (TAA) portfolio. Our UX teams work at the intersection of Product, Engineering, and domain expertise, solving complex problems across multi-product ecosystems. In the UK, we support accountants and tax professionals with mission-critical software that enables compliance, advisory services, and efficient day-to-day operations in a highly regulated environment. The work is detail-heavy and high-stakes, requiring a strong focus on usability, accuracy, and trust.

As a mid-level CX/UX Designer in the UK UX team at Wolters Kluwer Tax & Accounting, you will contribute to the design of intuitive, scalable digital experiences for professional users working in a regulated, information-intensive environment. As part of a cross-functional product team, you will help translate complex requirements into clear, effective solutions that balance user needs with business, technical, and regulatory considerations. You will collaborate closely with product managers, engineers, and domain experts, contributing to design across the product lifecycle and helping to maintain a high standard of usability, consistency, and quality across the product experience.

Key Responsibilities

• Design structured user flows and interaction models to support complex, data-heavy workflows in regulated environments.
• Create and use prototypes at appropriate levels of fidelity to explore ideas, communicate design intent, and validate workflows and interaction patterns.
• Participate in usability testing with professional users and help translate findings into practical design improvements.
• Prepare designs for development at an appropriate level of detail, working closely with engineers to support smooth handover.
• Contribute to shared design systems and patterns, following established standards and governance to maintain consistency and scalability.
• Work closely with product managers, engineers, and domain experts to balance user needs with regulatory, business, and technical considerations.
• Explain design decisions clearly within cross-functional teams, using research, data, and usability principles to support your thinking.
• Iterate on designs based on user feedback, analytics, technical constraints, and changing priorities.
• Stay up to date with enterprise UX trends, accessibility standards, and relevant best practices, applying them thoughtfully where appropriate.
• Use AI tools where appropriate to support research, ideation, documentation, and prototyping, and contribute to discussions about AI-driven capabilities within the product.

Required Skills & Competencies

• UX & interaction design
  Solid experience designing structured user flows and interactions for data-heavy or compliance-driven software. Proficiency with Figma, including creating and maintaining UI designs, prototypes, and design assets to a level of detail suitable for development. Experience using and contributing to shared design systems in multi-product environments, applying established patterns and extending them where appropriate.
• Research & validation
  Experience participating in or supporting usability testing with professional users. Ability to work with others to translate research findings and insights into practical, user-centered design improvements.
• Enterprise collaboration
  Comfortable working in cross-functional, matrixed teams within a large organization. Ability to balance user needs with business, regulatory, and technical considerations. Clear and confident communication skills, with the ability to explain design decisions and rationale within team and project contexts. Openness to feedback and the ability to engage in constructive design critique, iterating on work collaboratively rather than defensively. A learning mindset, with willingness to build domain knowledge over time, ask questions, and adapt approaches as understanding deepens.
• AI & innovation
  Familiarity with using AI tools as part of everyday design work, including emerging AI-assisted prototyping capabilities, as well as support for research synthesis, ideation, and documentation. Ability to engage in discussions with product, engineering, and domain experts about how AI-driven capabilities could support professional user workflows thoughtfully and responsibly, applying judgment about what is useful in practice and where human input remains important.

Portfolio
A portfolio is required as part of the application, demonstrating experience designing complex digital products and taking work from early exploration through to delivery-ready outcomes.

Eligibility
This role is open to candidates who are legally authorized to work in the United Kingdom. Visa sponsorship is not available for this position.