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For Companies At a Glance
- Tasks: Manage renewals and drive revenue growth for a portfolio of accounts.
- Company: Join Wolters Kluwer Health, a leader in healthcare solutions.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Why this job: Make a real impact by building strong customer relationships and driving business success.
- Qualifications: Strong organisational skills and experience in customer engagement and sales.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As a Core Account Manager at Wolters Kluwer Health, you will manage renewals and drive revenue growth across a large portfolio of lower-revenue accounts within the UK and Ireland. The role focuses on ensuring a smooth and timely renewal process while proactively identifying opportunities to expand existing customer relationships. Success in this position requires strong organisational skills, proactive customer engagement, and close collaboration with internal sales and operations teams to support accurate forecasting and revenue performance.
Key Responsibilities
- Renewals
- Manage the full renewal lifecycle for approximately 165 core accounts across the UKI region.
- Proactively initiate early renewal discussions with customers to ensure timely engagement and contract continuation.
- Prepare accurate renewal quotations and manage the process through to successful closure.
- Maintain accurate and up-to-date account records in Salesforce to support pipeline visibility and forecasting.
- Identify and elevate at-risk accounts to relevant stakeholders to minimise churn.
- Deliver against annual renewal revenue targets.
- Identify upsell, cross-sell, and additional product opportunities within the assigned customer portfolio.
- Conduct initial qualification to understand customer needs, priorities, and budget.
- Develop and maintain a robust forward-looking pipeline to support revenue targets.
- Contribute to overall financial performance through proactive opportunity identification and qualification.
Key Skills & Competencies
- Customer Engagement - Ability to build and maintain strong customer relationships while effectively managing a high volume of accounts.
- Sales Execution - Proven ability to manage renewal cycles, identify growth opportunities, and execute structured sales processes.
- Communication - Strong written and verbal communication skills when engaging with customers and internal teams.
- CRM Expertise - Advanced use of Salesforce for account management, pipeline tracking, and forecasting.
- Organisation & Time Management - Ability to prioritise effectively and manage multiple deadlines across a large account portfolio.
- Attention to Detail - Ensures accuracy in quoting, CRM updates, forecasting notes, and renewal documentation.
- Analytical Thinking - Ability to interpret account data and engagement history to identify risks, trends, and growth opportunities.
Core Account Manager employer: Wolters Kluwer
Contact Detail:
Wolters Kluwer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Account Manager
✨Tip Number 1
Get to know the company inside out! Research Wolters Kluwer Health, their values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to account management and customer engagement. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Core Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing renewals and driving revenue growth. We want to see how your skills align with the role of Core Account Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give us examples of how you've successfully managed multiple accounts or projects in the past. We love seeing how you prioritise tasks and keep everything on track!
Highlight Customer Engagement Experience: We’re all about building strong customer relationships, so share your experiences in engaging with clients. Whether it’s upselling or maintaining accounts, let us know how you’ve made a positive impact on customer satisfaction.
Use Clear and Concise Language: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication style shines through. And remember, apply through our website for the best chance!
How to prepare for a job interview at Wolters Kluwer
✨Know Your Accounts
Before the interview, take some time to research the specific accounts you’ll be managing. Understand their history, needs, and any previous interactions they've had with the company. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Master Salesforce
Since the role requires advanced use of Salesforce, make sure you’re familiar with its features. Brush up on how to manage account records, track pipelines, and generate forecasts. Being able to discuss your experience with CRM tools confidently will set you apart from other candidates.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully built and maintained customer relationships in the past. Think about specific situations where you identified growth opportunities or resolved issues. This will highlight your ability to engage effectively with clients, which is crucial for this role.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple deadlines. You might want to share a time when you successfully handled a high volume of accounts. This will demonstrate your organisational prowess and ability to thrive in a fast-paced environment.