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- Tasks: Provide first-level customer support for CCH Audit Automation software via phone, chat, and support portal.
- Company: Wolters Kluwer is a leading global provider of professional information services.
- Benefits: Enjoy flexible working options, competitive salary, and a supportive team environment.
- Why this job: Kickstart your career in a positive culture focused on personal development and growth opportunities.
- Qualifications: A degree in Accounting, Finance, or Business Administration; strong problem-solving and communication skills.
- Other info: Work from home 3 days a week; great for recent graduates or those with some experience.
The predicted salary is between 26400 - 40800 £ per year.
Associate Customer Service Technical Specialist ( Audit ) Associate Customer Service Technical Specialist ( Audit ) 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. In this role the successful candidate will work as part of a team providing first level customer support service for customers (mainly accounting practices) using our CCH Audit Automation software. This role provides resolution to product issues by phone, Support Portal or web chat. The successful candidate will be a confident, determined self-starter with excellent problem solving and communication skills. We like quick learners that enjoy resolving challenging situations. You will get the flexibility to work in an environment where there is the freedom to act and get the authority to take decisions. You will be required to learn and support a number of our software- products and whilst specific application and IT skills are important, a commitment to providing excellent customer service, taking initiative and working with a strong team ethic are equally so. You will be supported by colleagues from across the team to ensure you are supported in learning the products and systems you need to support. Responsibilities Provide excellent software support that is efficient in response times and effective in resolution. Resolve moderately complex product related queries reported by customers via telephone, customer community and remote access Analyse product questions or reproduce product issues and provide or develop appropriate solutions related to supported applications/functionality using working knowledge Liaise with internal teams where necessary to help find a resolution Understand key business drivers and build knowledge of products, company, processes and customers Skills & Competencies A working knowledge of Tax and Accounting or a recent degree in Accounting, Finance or Business Administration Good problem-solving skills Ability to learn new software products quickly Professional and excellent communication skills, both written and verbal, to deal with customer representatives at all levels Ability to learn and adapt to new technologies quickly An appreciation and a commitment in delivering outstanding customer service Good work and team ethic Tax industry experience or certifications is desirable. Our offering The successful candidate can expect a competitive salary with an excellent benefits package and the opportunity to work within a skilled and friendly environment. Wolters Kluwer offers a flexible approach to working. You will be expected to be in the office 2 days per week and will be able to work from home on the other days if you wish. We have a positive workplace culture with a focus on personal development. Career Progression There is opportunity to progress through different levels within Customer Support as you gain further knowledge and experience, but opportunities also exist outside of the department in other areas of the business such as in technology, product management or professional services. Customer support is a great department to start your career at Wolters Kluwer whether you have just graduated or have some years of work experience behind you Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Hospitals and Health Care, Non-profit Organizations, and Government Administration Referrals increase your chances of interviewing at Wolters Kluwer by 2x Sign in to set job alerts for “Technical Customer Service” roles. 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Associate Customer Service Technical Specialist ( Audit ) employer: Wolters Kluwer
Contact Detail:
Wolters Kluwer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Service Technical Specialist ( Audit )
✨Tip Number 1
Familiarise yourself with CCH Audit Automation software before your interview. Understanding its features and common issues will help you demonstrate your problem-solving skills and show that you're proactive about learning.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practice explaining complex concepts in simple terms, as you'll need to assist customers who may not be tech-savvy.
✨Tip Number 3
Research the company culture at Wolters Kluwer. Understanding their values and commitment to customer service will allow you to align your answers during the interview and show that you're a good fit for the team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or adapted to new technologies. This will highlight your relevant skills and your ability to thrive in a fast-paced environment.
We think you need these skills to ace Associate Customer Service Technical Specialist ( Audit )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in technical support or accounting. Emphasise any problem-solving skills and your ability to learn new software quickly.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as communication skills and a commitment to excellent customer service.
Showcase Relevant Skills: When filling out your application, clearly demonstrate your knowledge of tax and accounting principles. If you have any certifications or relevant coursework, be sure to include them.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios related to technical issues. Be ready to discuss your approach to problem-solving and how you would communicate effectively with customers.
How to prepare for a job interview at Wolters Kluwer
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved complex issues in the past. This role requires excellent problem-solving abilities, so highlight your experience in troubleshooting and finding effective solutions.
✨Demonstrate Your Communication Skills
Since you'll be dealing with customers, it's crucial to exhibit strong verbal and written communication skills. Practice explaining technical concepts in simple terms, as you may need to assist clients who aren't tech-savvy.
✨Familiarise Yourself with CCH Audit Automation Software
Do some research on the CCH Audit Automation software before the interview. Understanding its functionalities will not only impress your interviewers but also show your commitment to learning and adapting quickly.
✨Emphasise Teamwork and Flexibility
This role values a strong team ethic and the ability to work flexibly. Be ready to share experiences where you've successfully collaborated with others and adapted to changing circumstances in a work environment.
