Associate Customer Service Technical Specialist ( Audit )

Associate Customer Service Technical Specialist ( Audit )

Associate Customer Service Technical Specialist ( Audit )

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In this role the successful candidate will work as part of a team providing first level customer support service for customers (mainly accounting practices) using our CCH Audit Automation software. This role provides resolution to product issues by phone, Support Portal or web chat.

The successful candidate will be a confident, determined self-starter with excellent problem solving and communication skills. We like quick learners that enjoy resolving challenging situations. You will get the flexibility to work in an environment where there is the freedom to act and get the authority to take decisions. You will be required to learn and support a number of our software- products and whilst specific application and IT skills are important, a commitment to providing excellent customer service, taking initiative and working with a strong team ethic are equally so. You will be supported by colleagues from across the team to ensure you are supported in learning the products and systems you need to support.

Responsibilities

• Provide excellent software support that is efficient in response times and effective in resolution.
• Resolve moderately complex product related queries reported by customers via telephone, customer community and remote access
• Analyse product questions or reproduce product issues and provide or develop appropriate solutions related to supported applications/functionality using working knowledge
• Liaise with internal teams where necessary to help find a resolution
• Understand key business drivers and build knowledge of products, company, processes and customers

Skills & Competencies

• A working knowledge of Tax and Accounting or a recent degree in Accounting, Finance or Business Administration
• Good problem-solving skills
• Ability to learn new software products quickly
• Professional and excellent communication skills, both written and verbal, to deal with customer representatives at all levels
• Ability to learn and adapt to new technologies quickly
• An appreciation and a commitment in delivering outstanding customer service
• Good work and team ethic
• Tax industry experience or certifications is desirable.

Our offering

The successful candidate can expect a competitive salary with an excellent benefits package and the opportunity to work within a skilled and friendly environment.

Wolters Kluwer offers a flexible approach to working. You will be expected to be in the office 2 days per week and will be able to work from home on the other days if you wish.

We have a positive workplace culture with a focus on personal development.

Career Progression

There is opportunity to progress through different levels within Customer Support as you gain further knowledge and experience, but opportunities also exist outside of the department in other

areas of the business such as in technology, product management or professional services. Customer support is a great department to start your career at Wolters Kluwer whether you have just graduated or have some years of work experience behind you

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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