At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex issues for customers.
- Company: Join a forward-thinking company focused on CP & ESG Audit & Assurance.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Other info: Be part of a dynamic team with a focus on collaboration and knowledge sharing.
- Why this job: Make a difference by helping customers solve their tech challenges every day.
- Qualifications: Intermediate troubleshooting skills and a knack for customer communication.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Handle escalated technical support inquiries from Specialist I.
- Perform intermediate-level troubleshooting and problem resolution.
- Guide customers through installation and setup of products.
- Document customer cases with detailed notes on troubleshooting steps.
- Collaborate with other departments to resolve intersecting issues.
- Update and maintain internal knowledge bases and support documentation.
- Participate in the training of new technical support specialists.
- Conduct root cause analysis to identify recurring technical issues.
- Communicate with customers regarding resolution status and follow-up.
- Assist in creating support content to assist customers with common issues.
Skills
- Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems.
- Product Installation: Ability to guide customers through product installation and setup.
- Detailed Documentation: Improved capability to document support interactions and resolutions.
- Collaboration: Skills to work effectively with other teams and departments.
- Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues.
- Knowledge Management: Ability to update and maintain internal support documentation.
- Technical Training: Experience in assisting with training for new support specialists.
- Customer Communication: Enhanced ability to keep customers informed on issue resolution.
- Language
French and/or any other additional language would be considered a plus.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.
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We think you need these skills to ace Technical Support Analyst, CP & ESG Audit & Assurance
Intermediate Troubleshooting
Product Installation
Detailed Documentation
Collaboration
Root Cause Analysis
Knowledge Management
Technical Training
