At a Glance
- Tasks: Handle technical inquiries and guide customers through installation and setup.
- Company: Join Wolters Kluwer, a global leader in technology solutions.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Other info: Be part of a supportive team with opportunities for growth.
- Why this job: Make a difference by solving real customer issues and enhancing their experience.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
Wolters Kluwer in London is seeking a Technical Support Analyst to join our global technology team.
You will handle escalated technical inquiries, guide customers through installation and setup, and document cases with detailed troubleshooting steps.
You will collaborate with other departments, contribute to knowledge bases, participate in training of new specialists, and perform root-cause analysis to identify recurring issues while communicating clearly with customers on resolution status.
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We think you need these skills to ace Technical Support Analyst - CP & ESG Audit & Assurance
Technical Support
Troubleshooting
Installation and Setup
Documentation Skills
Root Cause Analysis
Customer Communication
Collaboration
