VP & General Manager LSW in London

The Vice President (VP) of the Legal Software BU (LSW) serves as a member of the LR Divisional Executive Team and is responsible for managing a full P&L pan-European software business operating across multiple European markets. The VP sets the vision, strategy, and operating plan to deliver profitable growth of our legal software solutions.

This role leads LSW through a transformation from a multi-product, country-based operating model to a focused portfolio of three core product lines and a function-led pan-European organization, while delivering profitable growth, innovation, and operational excellence. The VP sets the vision, strategy, and operating plan to accelerate growth, simplify execution, and bring differentiated legal software solutions to market faster through the adoption of modern technology and AI-enabled capabilities.

This role is accountable for revenue growth, profitability, market expansion, and organizational effectiveness, while leading the business through continued digital, AI-enabled, and operating-model transformation. The GM serves as the BU owner of strategy and execution across Sales, Product, Marketing, Customer Success, Operations, and Regional Leadership, ensuring scalable growth, strong customer outcomes, and long-term value creation. The role operates in a highly matrixed global environment.

Activities of the VP include:

• General management of the business, creating vision, establishing business strategy, developing value proposition and overall product strategy for the Business Unit LSW.
• Establishing standards and processes for LSW.
• Overseeing and guiding the BU in the execution of company-wide strategies and tactics.
• Leading the management team; driving growth and transformation.
• Creating and maintaining a reliable system for measurement of business performance for all operations.
• Directing budget development and administration.
• Representing the BU in cross-organizational activities.
• Maintaining performance standards while working remotely.
• Representing WK within the industry.

A critical aspect of the role is the ability to operate effectively within a complex matrix, partnering closely with DXG, GBS, HR, Finance, Legal, and other corporate functions to deliver integrated, enterprise outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business & P&L Leadership

• Own and deliver full P&L accountability, including revenue growth, margin expansion, cost discipline, and forecasting accuracy.
• Lead the transformation from a fragmented product and country model to three key products with clear ownership and accountability.
• Define and execute a multi-year growth strategy aligned with corporate objectives and regional market dynamics.
• Drive predictable, scalable growth across subscription, renewals, expansion, and new customer acquisition.
• Establish and monitor KPIs, dashboards, and operating rhythms to ensure transparency and accountability.

Growth, Go-to-Market & Commercial Excellence

• Lead end-to-end go-to-market strategy, including pricing, packaging, segmentation, and channel optimization to markets across Europe.
• Strengthen enterprise and mid-market sales effectiveness through disciplined pipeline management and value-based selling.
• Embed a strong customer-first mindset, ensuring products, services, and experiences are grounded in real customer needs and measurable outcomes.
• Identify and capitalize on new growth, product, and partnership opportunities across European markets.

Product, Technology & AI Enablement

• Partner closely with Product and Engineering leaders to shape a customer-led innovation-driven product roadmap, including AI-enabled capabilities.
• Accelerate speed to market, leveraging modern development practices, cloud platforms, data, and AI to shorten innovation cycles.
• Ensure high-quality execution from concept to launch while balancing speed, scalability, security, and regulatory compliance.
• Promote data-driven decision making and responsible adoption of new technologies across the organization.

Organizational & Operating Model Transformation

• Lead the evolution toward a function-led pan-European operating model across markets.
• Act as a change leader, driving clarity, engagement, and momentum through periods of structural and cultural transformation.
• Clarify governance, decision rights, and accountability to increase speed, execution quality, and collaboration.
• Drive continuous improvement in processes, cost structure, and organizational effectiveness.

People, Culture & Leadership

• Build, inspire, and retain a high-performing leadership team capable of operating at scale across Europe.
• Foster a culture of ownership, collaboration, inclusion, and growth mindset, aligned with company values.
• Develop future-ready capabilities, succession plans, and a diverse leadership pipeline.
• Demonstrate strong matrix leadership, influencing without authority and aligning diverse functional and regional stakeholders.

External Representation & Stakeholder Management

• Serve as a senior ambassador of the company with customers, partners, regulators, and industry bodies across Europe.
• Strengthen the company’s brand and reputation across European markets.
• Collaborate with global peers and corporate functions to advance enterprise priorities.

Success Measures

• Sustainable revenue growth and market share expansion.
• Gross margin and operating income improvement.
• Customer retention, satisfaction, and net revenue expansion.
• Successful execution of AI, product, and operating-model initiatives.
• Leadership bench strength and employee engagement.

OTHER DUTIES

• Ensure seamless collaboration and integration with DXG, GBS, HR, Finance, Legal, Communications, and other enterprise functions embracing them as integral partners of LSW success.
• Represent the BU in cross-organizational and enterprise initiatives.

JOB QUALIFICATIONS

Education

• Minimum: Bachelor’s Degree (or local equivalent) in Business, Finance, Marketing, or related discipline.
• Preferred: Master’s Degree in Business Administration or related discipline.

Experience

• Required
• 5+ years Senior leadership experience (GM/VP level), with full P&L ownership in a software or technology-enabled business.
• Demonstrated track record in enterprise or B2B software, preferably SaaS.
• Proven success leading pan-European businesses with strong cultural awareness and sensitivity across multiple geographies.
• Strong background in product strategy, commercialization, and growth acceleration.
• Proven change leadership experience, including operating model and organization transformation.
• Demonstrated ability to lead cross-functional teams spanning Sales, Product, Tech, Marketing, Operations, and support functions.
• Effective talent management including developing and acquiring professional level staff in different functional disciplines and locations.
• Preferred
• Experience leveraging AI, data, and modern technology platforms to drive innovation and growth.
• Multilingual capabilities and deep European market understanding.

Other Knowledge, Skill & Abilities

Core competency requirements:

• P&L & Commercial Leadership: Seasoned general manager with full P&L ownership, strong commercial judgment, and a proven ability to drive sustainable, profitable growth.
• Enterprise Software & Technology Innovation: Proven leader in B2B enterprise software with a strong SaaS mindset.
• Pan-European Leadership & Cultural Fluency: Experienced pan-European executive with a track record of leading complex, multinational businesses across diverse markets.
• Customer-Centric Growth Mindset: Highly customer-focused leader who embeds customer outcomes into strategy, product innovation, and go-to-market execution.
• Change & Transformation Leadership: Credible transformation leader with experience driving operating-model, organizational, and product portfolio change at scale.
• Matrix Leadership & Enterprise Collaboration: Highly effective in complex, matrixed environments.

Generale competency requirements:

• Forging purpose and vision: Leads with a strong, unifying vision that resonates across the organization.
• Delivering strategic results: Has a system-level perspective but can also dive deep into details to surface risks and opportunities buried in nuance.
• Leading leaders and culture: Identifies, attracts, empowers, develops, and motivates top talent.
• Leading Self: Demonstrates a high level of agility, able to navigate ambiguity and change.

TRAVEL REQUIREMENTS: Frequent travel required to our various locations and work in the field with customers and reps. Domestic and international travel to Group Business Units, customer sites, and/or industry events up to 35-40% of work time.