At a Glance
- Tasks: Deliver engaging virtual training sessions and support customer onboarding.
- Company: Join a leading company in learning and development with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real impact by helping customers maximise their software investment.
- Qualifications: Experience in training delivery and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and customer-focused Training Consultant to deliver engaging, high-quality learning experiences to external customers across the UK. This role is primarily focused on virtual training delivery, with occasional onsite training based on customer requirements.
As a Training Consultant, you will play a key role in supporting customer onboarding and enabling clients to maximise the value of their investment in the Wolters Kluwer CCH product suite. Through interactive, hands-on training sessions, you will help customers develop confidence in using our solutions while promoting best practices, efficiency, and compliance.
Working closely with customers and internal stakeholders, you will assess learning needs, recommend appropriate training solutions, and contribute to the development of innovative training content across instructor-led and digital learning formats.
Key Responsibilities- Deliver engaging, interactive, and hands-on training sessions across the CCH product suite for both new and existing customers.
- Facilitate virtual instructor-led training (VILT) using platforms such as Microsoft Teams and CloudShare.
- Conduct training needs analyses to identify customer requirements and recommend effective learning solutions.
- Develop, maintain, and continuously improve training materials for instructor-led and digital learning programmes.
- Support customer onboarding and drive successful product adoption through effective education and knowledge transfer.
- Gather, analyse, and incorporate customer feedback to enhance training content and delivery methods.
- Promote innovative training approaches and stay informed of emerging trends and best practices within the learning and development industry.
- Build and maintain strong relationships with customers and internal stakeholders.
- Collaborate with colleagues to improve processes, drive efficiencies, and support organisational change initiatives.
- Provide timely and accurate updates to Customer Education Managers, Project Managers, and Professional Services teams.
- Deliver internal training sessions and contribute to the ongoing development of colleagues across the business.
- Act as a trusted advisor, helping customers optimise system usage and improve operational processes.
- Proven experience delivering training on software applications and systems.
- Strong presentation, facilitation, and communication skills, both written and verbal.
- Ability to quickly learn new technologies and explain complex concepts in a clear and engaging manner.
- Experience creating and maintaining training materials, guides, and learning resources.
- Strong organisational and time-management skills with the ability to manage multiple priorities.
- Excellent stakeholder management and customer relationship-building skills.
- Ability to adapt training style and content to meet varying customer needs and learning preferences.
- Confidence managing challenging situations and responding effectively to customer concerns.
- Strong IT literacy and experience using virtual collaboration and communication tools.
- Self-motivated with the ability to work independently while contributing positively to a collaborative team environment.
- Minimum of two years' experience in a training, learning, or customer education role.
- Experience delivering virtual instructor-led training (VILT).
- Knowledge of one or more Wolters Kluwer CCH software applications.
- Experience developing digital learning content and e-learning solutions.
- Familiarity with instructional design principles and adult learning methodologies.
- Experience using e-learning authoring tools such as Adobe Photoshop or Premier Pro.
- Recognised Training Qualification (e.g., Train the Trainer, TAP, CIPD Learning & Development).
- Qualification in Online Facilitation or Virtual Learning Delivery.
- Industry-specific qualifications or relevant professional experience.
- CCH product knowledge and expertise.
- Digital Learning or Instructional Design qualification.
- Commitment to continuous professional development within Learning & Development.
Training Consultant in Kingston employer: Wolters Kluwer N.V.
Wolters Kluwer is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a Training Consultant based in Kingston, you will benefit from a hybrid working model, allowing for flexibility while engaging with customers across the UK. With a strong focus on continuous professional development and collaboration, you'll have the opportunity to enhance your skills and make a meaningful impact in the learning and development space.
StudySmarter Expert Advice🤫
We think this is how you could land Training Consultant in Kingston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Training Consultant role, and ask if they know anyone in the industry who might be hiring.
✨Tip Number 2
Prepare for interviews by practising common questions related to training delivery and customer engagement. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio of your training materials or any digital content you've developed. This will give potential employers a taste of your expertise and creativity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Training Consultant in Kingston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivering training on software applications. We want to see how your skills align with the role of a Training Consultant, so don’t hold back!
Show Off Your Communication Skills:Since this role involves a lot of interaction, it’s crucial to demonstrate your strong presentation and communication skills. Use clear and engaging language in your application to reflect how you would communicate with customers.
Highlight Relevant Experience:Don’t forget to mention any previous experience with virtual instructor-led training or creating training materials. We love seeing how you’ve helped others learn and grow, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Wolters Kluwer N.V.
✨Know Your Stuff
Make sure you’re well-versed in the CCH product suite and any relevant software applications. Brush up on your knowledge of virtual training delivery methods, as you'll need to demonstrate your ability to engage customers effectively.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences in detail. Think of specific examples where you successfully delivered training sessions, adapted your style to meet different learning needs, and received positive feedback from participants.
✨Engage with the Interviewers
During the interview, treat it like a training session! Use your presentation skills to engage the interviewers. Ask them questions about their training needs and how they envision the role contributing to customer success.
✨Feedback is Key
Be ready to talk about how you gather and incorporate feedback into your training materials. Highlight any innovative approaches you've used to enhance training content and delivery methods, showing that you're committed to continuous improvement.
