At a Glance
- Tasks: Provide top-notch support for tax software and resolve customer queries.
- Company: Join a dynamic team in the Tax and Accounting industry.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Great chance to develop skills in a supportive environment.
- Why this job: Make a difference by helping customers solve their accounting challenges.
- Qualifications: Knowledge of Tax and Accounting or relevant certification required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Tax and Accounting Technical Support Agent to join our team. This role provides first‑level customer support for customers (mainly accounting practices) using our CCH Personal Tax and CCH Corporation tax software. The successful candidate will resolve product issues by phone, Support Portal or web chat, and provide excellent customer service.
Responsibilities
- Provide excellent software support with efficient response times and effective resolution.
- Resolve moderately complex product‑related queries reported by customers via telephone, customer community and remote access.
- Analyze product questions or reproduce product issues and develop appropriate solutions related to supported applications/functionality using working knowledge.
- Liaise with internal teams where necessary to find a resolution.
- Understand key business drivers and build knowledge of products, company, processes and customers.
Qualifications
- Working knowledge of Tax and Accounting or recent certification in Accounting, Finance or Business Administration.
- Good problem‑solving skills.
- Ability to learn new software products quickly.
- Professional and excellent communication skills, both written and verbal, to deal with customer representatives at all levels.
- Ability to learn and adapt to new technologies quickly.
- Commitment to delivering outstanding customer service.
- Good work ethic and team ethic.
- Tax and Accounting industry experience desirable.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.
Tax and Accounting Technical Support Agent in Kingston employer: Wolters Kluwer N.V.
Join a dynamic team as a Tax and Accounting Technical Support Agent, where you will be part of a supportive work culture that prioritises professional growth and development. Our company offers comprehensive training, competitive benefits, and a commitment to outstanding customer service, making it an ideal environment for those looking to advance their careers in the tax and accounting sector. Located in a vibrant area, we provide a collaborative atmosphere that encourages innovation and teamwork, ensuring that every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Tax and Accounting Technical Support Agent in Kingston
✨Join Tax Networks
Get involved in tax-focused networks or associations, like the Chartered Institute of Taxation. These communities often host events and workshops which can help you make connections with industry professionals, plus they might even have job boards exclusive to members.
✨Attend Industry Events
Keep an eye out for tax-related conferences and seminars. Events like these are not only great for learning but also for meeting potential employers face-to-face. Use these opportunities to ask questions and express your interest; it’s all about putting a face to the name!
✨Leverage Social Media
Follow leading tax advisory firms, such as Wolters Kluwer N.V., on social media. Engage with their posts – comment, share insights, or even ask questions. This can help you get noticed and show your enthusiasm for the industry before you even apply!
✨Showcase Your Knowledge
Consider writing articles or blogs on tax trends and issues. Sharing your expertise on platforms like LinkedIn can boost your visibility and establish you as someone who is serious about a career in tax advisory. Plus, it gives you something to discuss when you land that interview!
We think you need these skills to ace Tax and Accounting Technical Support Agent in Kingston
Some tips for your application 🫡
Show Off Your Tax Knowledge:Make sure your CV highlights any relevant tax qualifications, certifications, or coursework you've completed. We want to see that you understand tax laws, regulations, and compliance issues—so detail your academic background or any practical experience in tax advisory to catch Wolters Kluwer N.V.'s eye!
Quantify Your Achievements:In the tax consultancy field, showing measurable outcomes from your previous work can set you apart. Use your CV to include specific examples of how your advice helped clients save money or avoid penalties. Numbers speak volumes in our industry and can really highlight your impact.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about tax consultancy and why you're excited about working at Wolters Kluwer N.V.. Share any personal experiences or insights that fuel your interest in the tax advisory field—let your enthusiasm shine through!
Keep It Professional but Approachable:While your written application should maintain a professional tone, don’t be afraid to let a bit of your personality show. Tax advisory is about building relationships, so if you can convey your approachable nature in your writing, that's a bonus when applying for this full-time role at Wolters Kluwer N.V.!
How to prepare for a job interview at Wolters Kluwer N.V.
✨Know Your Tax Fundamentals
Brush up on the core principles of tax law, especially recent updates that might affect clients. During the interview, we could face scenario-based questions where we'll need to apply these principles to solve problems, so get comfy with hypothetical situations!
✨Show Your Analytical Skills
Tax advisory isn't just about knowing the rules; it’s about interpreting them. Make sure to prepare examples from your previous studies or experiences where you successfully analysed complex data. We want to demonstrate how we can bring those analytical skills to the table for Wolters Kluwer N.V..
✨Understand the Consulting Aspect
Since this is a full-time role, the interview might involve discussing how we communicate tax strategies to clients. Think about times we've interacted with clients or presented technical information in a digestible way. This shows we’re not just tax boffins but can also connect with people!
✨Your Long-Term Vision
As we're aiming for a full-time position, it's important to convey our enthusiasm and long-term interest in tax advisory. Be prepared to chat about why we’re passionate about this field and how we see ourselves growing within Wolters Kluwer N.V.. It helps to show our commitment!
