At a Glance
- Tasks: Provide top-notch technical support and troubleshoot customer inquiries.
- Company: Join Wolters Kluwer, a leader in audit and assurance solutions.
- Benefits: Enjoy competitive pay, flexible work options, and ongoing training.
- Other info: Opportunity to work in a diverse, multilingual environment.
- Why this job: Make a difference by helping customers solve their tech challenges.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Wolters Kluwer N.
V. is seeking an experienced technical support specialist to handle escalated inquiries and perform intermediate troubleshooting.
You will guide customers through product installation, document cases, and collaborate across teams to resolve issues.
The role involves updating knowledge bases, training new staff, and conducting root cause analysis to reduce recurring problems.
French or additional languages are a plus, supporting a multilingual customer base.
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We think you need these skills to ace Hybrid Technical Support Analyst — CP & ESG Audit & Assurance
Technical Support
Troubleshooting
Customer Guidance
Case Documentation
Cross-Team Collaboration
Knowledge Base Management
Training and Development
