At a Glance
- Tasks: Help customers troubleshoot technical issues and guide them through product installation.
- Company: Wolters Kluwer, a leading global information services company.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team in a dynamic work environment.
- Why this job: Make a difference by enhancing customer satisfaction and operational efficiency.
- Qualifications: Fluent in German with strong problem-solving skills and a passion for technology.
The predicted salary is between 40000 - 45000 £ per year.
Wolters Kluwer in London is seeking a Technical Support Analyst to resolve a wide range of technical issues for our customers, assist in troubleshooting, and contribute to improved customer satisfaction and operational efficiency.
You will guide customers through product installation, document cases, and collaborate with multiple teams to resolve problems, while contributing to knowledge bases and participating in training.
We think you need these skills to ace German Technical Support Analyst — Troubleshooting Pro
Technical Troubleshooting
Customer Support
Problem-Solving Skills
Documentation Skills
Collaboration
Knowledge Base Contribution
Training Facilitation
