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For Companies At a Glance
- Tasks: Lead customer accounts, ensuring successful adoption of Enablon solutions and maintaining renewals.
- Company: Join Enablon, a leader in sustainability and operational excellence solutions.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and innovative solutions.
- Qualifications: 5+ years in customer success or related roles, with strong communication and problem-solving skills.
- Other info: Work from London or other European offices like Barcelona, Milan, Munich, or Paris.
The predicted salary is between 28800 - 43200 £ per year.
About the role:
Within the Customer Success organization, the CSM leads the account and partners with Strategic Account Executives (SAM) or Enterprise Account Manager (EAM) and works closely with the Customer to drive adoption of the solutions and work to maintain license renewals. This individual demonstrates excellent communication and organizational skills, solid understanding of the Enablon solution and a strong focus on customer satisfaction. We are looking to fill this role either at our London office or at one of Enablon's other European offices such as: Barcelona (Spain), Milan (Italy), Munich (Germany), Paris (France).
Key responsibilities:
- Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform.
- Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
- Provide strategic sales skills and facilitate the role as trusted advisor to the account.
- Design, develop, and implement an innovative strategic account plan with customer requirements to achieve customer satisfaction and account growth.
- Coordinate resources, activities, and efforts to mitigate customer issues.
- Develop key relationships in an account to diversify client contact touch points and interaction frequency.
- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues.
- Engage with Product management as the customer advocate on product roadmap discussions.
- Maintain current functional and technical knowledge of the Enablon Platform.
- Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution.
- Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.
Experience required:
- 5+ years of experience in a related function is required.
- Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000 companies working with executive teams, managerial level, and shop floor personnel.
- Has successfully managed complex customer engagements to completion and customer satisfaction.
- Must be customer service oriented and believe in teamwork, collaboration, adaptability & self-initiatives.
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a matrixed environment.
- Some experience in sales of professional services.
Other Knowledge, Skills, Abilities or Certifications:
- Must be customer service oriented and believe in teamwork, collaboration, adaptability & self-initiatives.
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a matrixed environment.
- Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
- Exceptional verbal and written organizational, presentation, and communication skills.
Customer Success Associate - Enablon ® employer: Wolters Kluwer N.V.
Contact Detail:
Wolters Kluwer N.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate - Enablon ®
✨Tip Number 1
Familiarise yourself with the Enablon platform and its features. Understanding the product inside out will not only help you in interviews but also demonstrate your commitment to the role and your ability to provide valuable insights to customers.
✨Tip Number 2
Network with current or former Customer Success Associates at Enablon or similar companies. Engaging in conversations about their experiences can give you insider knowledge about the role and the company culture, which can be a great advantage during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in driving customer satisfaction and retention will show that you have the skills needed for this role.
✨Tip Number 4
Stay updated on industry trends and best practices in customer success. Being knowledgeable about the latest strategies and tools will position you as a thought leader and demonstrate your proactive approach to the role.
We think you need these skills to ace Customer Success Associate - Enablon ®
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in roles that required strong communication and organisational skills. Emphasise any experience with the Enablon platform or similar solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Customer Success Associate role. Mention specific examples of how you've driven customer satisfaction and engagement in previous positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as customer advocacy, strategic thinking, and problem-solving abilities. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wolters Kluwer N.V.
✨Showcase Your Customer-Centric Mindset
As a Customer Success Associate, it's crucial to demonstrate your commitment to customer satisfaction. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your ability to resolve issues and enhance user experience.
✨Understand the Enablon Platform
Familiarise yourself with the Enablon platform and its features. Be ready to discuss how you can leverage your knowledge to drive adoption and provide strategic advice to customers. This will show that you're not just a good communicator but also a subject matter expert.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex customer situations. Think of specific instances where you've turned a challenging situation into a positive outcome, showcasing your analytical and strategic thinking.
✨Highlight Teamwork and Collaboration Skills
Since this role involves working closely with various teams, emphasise your teamwork and collaboration skills. Share experiences where you've successfully coordinated with different departments to achieve a common goal, demonstrating your adaptability and initiative.
