Wolters Kluwer is seeking a Manager Customer Service EMEA based in London with a hybrid work pattern, two days in the office weekly. You will lead a team of 8 professionals across the EMEA region, shaping the support strategy and ensuring top-tier service.
Responsibilities include managing escalations, driving continuous improvement, and leveraging Power BI/Tableau for reporting. The role requires strong IT infrastructure knowledge and stakeholder management, with collaboration across US and
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EMEA Customer Service Leader | Hybrid (London) employer: Wolters Kluwer - Financial Services Solutions
Wolters Kluwer is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets collaboration. As a leader in information services, we prioritise employee growth through comprehensive training and mentorship programs, fostering a culture of continuous improvement and professional development. Our hybrid work model promotes flexibility, while our commitment to diversity and inclusion ensures that every voice is heard and valued, making it a truly rewarding place to advance your career.
Contact Details:
Wolters Kluwer - Financial Services Solutions Recruitment Team
