Salary:
Up to £26,690 + Bonus + Excellent Benefits
Support Coordinator - Falkirk - Plumb Centre
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including...
- Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
- We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Support Coordinator based in Falkirk you'll be responsible for:
- Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries
- Building and maintaining strong relationships with customers, providing a high level of service and support
- Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements
- Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates
This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am - 5.00pm, with one day a week working from home.
And here's what we'd like you to have:
- To be able to demonstrate strong IT literacy, including the ability to use systems and to be able to enter data into spreadsheets accurately
- Communicate confidently and professionally over the phone, providing excellent customer service
- Experience building and maintaining positive relationships with customers through effective communication and account management
- Accurately enter, update and manage data within spreadsheets and internal systems
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Spoc Support Coordinator in Falkirk employer: wolseleyuk
At Plumb Centre, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. Located in Newmarket, we offer competitive salaries, excellent benefits, and a commitment to personal development through our Wolseley Talent Guild, ensuring that every Sales Advisor has the opportunity to grow their career while being part of a team that values customer service and collaboration.
