At a Glance
- Tasks: Provide top-notch IT support and resolve queries for colleagues.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Hybrid working model with a supportive team and career development.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Passion for IT support and strong communication skills are key.
The predicted salary is between 25000 - 32000 £ per year.
Salary: Competitive + Bonus + Excellent Benefits
Trainee Support Analyst - Ripon (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Trainee Support Analyst based in Ripon, you will be responsible for:
- Acting as the first point of contact for IT support via phone, self-service, and live chat
- Delivering excellent customer service to colleagues across the business
- Managing and resolving IT queries while maintaining high customer experience standards
- Supporting key ITIL processes and assisting with major or sensitive incidents
- Contributing to IT projects and wider Service Desk initiatives as required
This is a permanent position working 40 hours per week, Monday to Friday, 8 am - 5 pm.
And here’s what we’d like you to have:
- A keen interest in starting or progressing a career in IT support
- Strong communication skills with a customer-focused approach
- Ability to work in a fast-paced environment and manage multiple tasks
- Willingness to learn and develop with guidance from experienced team members
- Previous Service Desk experience (or transferable skills) is advantageous but not essential
We look forward to receiving your application!
Trainee Support Analyst in York employer: Wolseley
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment for our Trainee Support Analysts in Ripon. With a strong emphasis on employee development through our award-winning Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a culture that prioritises health and wellbeing. Join us to kickstart your IT career while enjoying a range of perks including flexible working options, a robust pension scheme, and access to exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Support Analyst in York
✨Tip Number 1
Network like a pro! Reach out to current employees at Wolseley Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Trainee Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your IT knowledge and customer service skills. Think of examples from your past experiences that showcase your ability to handle IT queries and provide excellent support.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express your keen interest in IT support and how you’re eager to learn and grow within the company. It’s all about that positive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Trainee Support Analyst in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Support Analyst role. Highlight any customer service experience or IT knowledge you have, even if it's from a different field. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're interested in IT support and how you plan to grow with us at Wolseley. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:As a Trainee Support Analyst, communication is key. Make sure your application is clear and concise. Avoid jargon unless it’s relevant, and remember to proofread for any typos. We appreciate attention to detail and good communication right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and benefits while you’re there!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Before the interview, make sure you understand the basics of IT support and the role of a Trainee Support Analyst. Brush up on common IT issues and solutions, as well as the ITIL processes mentioned in the job description. This will show your genuine interest and readiness to dive into the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a specific IT query, so think about how you can convey your thoughts clearly and effectively.
✨Demonstrate Your Customer Focus
Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Even if you don’t have direct IT experience, think about situations where you’ve helped others or managed queries in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Trainee Support Analyst. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
