At a Glance
- Tasks: Lead IT services, enhance processes, and build strong stakeholder relationships.
- Company: Wolseley Group, a top trade merchant in the UK and Ireland.
- Benefits: Up to £56,000 salary, bonuses, generous leave, and health perks.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Join a people-first company that values your growth and wellbeing.
- Qualifications: Strong communication skills and IT service management knowledge required.
The predicted salary is between 56000 - 56000 € per year.
Salary: Up to £56,000 + Bonus + Excellent Benefits
Service Manager - Ripon or Warwick (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Service Manager based in either Ripon or Warwick, you’ll be responsible for:
- Acting as the primary IT contact for Central Services, ensuring smooth day-to-day service performance
- Building strong relationships with stakeholders and keeping them supported and informed
- Taking ownership of service quality, using data and feedback to track and improve outcomes
- Identifying opportunities to enhance processes and drive continuous improvement
- Bringing a people-first approach, with curiosity and a willingness to learn how our systems support the business
This is a full-time permanent role working 40 hours per week, Monday - Friday.
And here’s what we’d like you to have:
- Excellent communication, collaboration and stakeholder management skills
- An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
- Engaging individual, commercially aware, with strong influencing and decision-making skills
- Service management awareness and experience of service metrics and analysis
We look forward to receiving your application!
Service Manager in York employer: Wolseley
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on personal development through our Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and a culture that prioritises employee wellbeing, we ensure that our Service Managers in Ripon or Warwick not only excel in their roles but also enjoy a fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in York
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wolseley Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our people-first approach, so think about examples from your past that showcase your communication and collaboration skills.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've improved processes in previous roles. We love candidates who can bring fresh ideas to enhance service quality and drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wolseley family.
We think you need these skills to ace Service Manager in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your communication and stakeholder management skills, as these are key for us at Wolseley Group.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the job. Share specific examples of how you've improved service quality or driven continuous improvement in previous roles.
Show Your Passion for People:We love a people-first approach! In your application, let us know how you’ve built strong relationships with stakeholders and how you plan to bring that same energy to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Make sure you brush up on your knowledge of IT systems and ITIL Service Lifecycle best practices. Being able to discuss these topics confidently will show that you're not just a people person, but also technically savvy.
✨Showcase Your People Skills
Since the role requires strong communication and stakeholder management skills, prepare examples of how you've built relationships in previous roles. Think about times when you’ve influenced decisions or improved service quality through collaboration.
✨Be Data-Driven
The job involves tracking service performance using data and feedback. Come prepared with examples of how you've used metrics to drive improvements in past positions. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
