At a Glance
- Tasks: Lead a team to enhance customer experiences and manage operational activities.
- Company: Join a people-focused company in the renewables sector.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with excellent opportunities for growth and wellbeing support.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Experience in customer service management and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Location: Yeovil, Somerset (BA20 2PJ) - RES - Renewables
We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Experience Manager, you'll be responsible for:
- Supporting the end-to-end customer journey and improving the customer experience
- Line managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing
- Leading and coaching the team to deliver consistently high standards of service to installers and customers
- Managing the day-to-day delivery of operational activities related to renewables project support and design services
- Defining and maintaining clear end-to-end customer journeys across installer support and design services
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with a 30-minute break.
Requirements:
- Experience in customer service management
- Proven line management and coaching capability
- Experience improving customer experience through operational delivery
Customer Experience Manager- Customer Care in Yeovil employer: Wolseley
At RES, we are dedicated to fostering a supportive and dynamic work environment in Yeovil, Somerset, where our employees can thrive. With a strong emphasis on personal development through our Wolseley Talent Guild, competitive salaries, and a comprehensive benefits package including enhanced maternity leave and health initiatives, we ensure that our team members feel valued and empowered. Join us to be part of a company that prioritises both customer satisfaction and employee wellbeing, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager- Customer Care in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script. Use examples from your experience to showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Manager- Customer Care in Yeovil
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for enhancing customer journeys. Share specific examples of how you've improved customer experiences in the past – it’ll make your application stand out!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about highlighting relevant achievements.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Wolseley
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent projects. Understanding their focus on customer experience and renewables will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed a team or improved customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your line management and coaching capabilities effectively.
✨Showcase Your Passion for Customer Care
During the interview, express your enthusiasm for enhancing customer journeys. Share ideas on how you would approach improving customer service and operational delivery, as this aligns with the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Customer Experience Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
