At a Glance
- Tasks: Lead a team to enhance customer experiences and manage operational activities.
- Company: Join a people-focused company in the renewables sector.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Experience in customer service management and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Location: Yeovil, Somerset (BA20 2PJ) - RES - Renewables
We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Experience Manager, you'll be responsible for:
- Supporting the end-to-end customer journey and improving the customer experience
- Line managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing
- Leading and coaching the team to deliver consistently high standards of service to installers and customers
- Managing the day-to-day delivery of operational activities related to renewables project support and design services
- Defining and maintaining clear end-to-end customer journeys across installer support and design services
This is a full-time, permanent role working 42.5 hours per week, Monday to Friday, 08.00am - 5.00pm with a 30-minute break.
Experience required:
- Experience in customer service management
- Proven line management and coaching capability
- Experience improving customer experience through operational delivery
Customer Experience Manager - Complaints in Yeovil employer: Wolseley
At RES, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. Located in Yeovil, Somerset, we offer a competitive salary alongside a comprehensive benefits package, including generous annual leave, a robust pension scheme, and opportunities for professional development through our Wolseley Talent Guild. Our commitment to employee wellbeing is reflected in our health initiatives and flexible working arrangements, making us an exceptional employer for those seeking a rewarding career in customer experience management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager - Complaints in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Experience Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer experience management. We suggest using the STAR method to structure your answers – it’ll help you showcase your skills and experiences effectively!
✨Tip Number 3
Showcase your passion for customer service! When you get the chance to chat with potential employers, let them know how much you care about improving customer journeys. We want to see that enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Manager - Complaints in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your customer service management experience and any coaching capabilities you've got – we want to see how you can lead our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your past roles have prepared you for this position. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in your previous roles. Use numbers and examples to demonstrate how you’ve improved customer satisfaction or led successful projects. We’re all about results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Wolseley
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent projects. Understanding their focus on customer experience and renewables will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed customer complaints or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Showcase Your Coaching Skills
As a Customer Experience Manager, you'll be leading a team. Be ready to discuss your line management experience and how you've coached team members to achieve high standards. Highlight any training programmes you've implemented or mentoring experiences you've had.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer experience, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
