At a Glance
- Tasks: Enhance customer journeys and lead a dynamic team to deliver top-notch service.
- Company: Join RES, a leading name in renewables with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and wellness perks.
- Other info: Full-time role with no weekend work and excellent career development opportunities.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Experience in customer service management and a passion for renewables.
The predicted salary is between 35000 - 45000 £ per year.
We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Experience Manager, you'll be responsible for:
- Supporting the end-to-end customer journey and improving the customer experience
- Line managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing
- Leading and coaching the team to deliver consistently high standards of service to installers and customers
- Managing the day-to-day delivery of operational activities related to renewables project support and design services
- Proposing and implementing process improvements in line with direction from the Operations Director
- Defining and maintaining clear end-to-end customer journeys across installer support and design services
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with a 30-minute break. No weekend work required.
Here’s what we’d like you to have:
- Experience in customer service management
- Proven line management and coaching capability
- Experience improving customer experience through operational delivery
- Experience in renewables, energy, construction, or regulated environments
- Understanding of MCS or compliance-led operations
We look forward to receiving your application!
Customer Experience Manager in Yeovil employer: Wolseley
At RES, located in Yeovil, Somerset, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on personal development through our award-winning Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a commitment to employee wellbeing, making us an exceptional employer for those seeking a meaningful career in the renewables sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RES and understanding their values. Be ready to discuss how your experience aligns with their mission of putting customers at the heart of everything they do.
✨Tip Number 3
Showcase your skills during interviews! Use specific examples from your past roles to demonstrate your customer service management and coaching capabilities. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RES team.
We think you need these skills to ace Customer Experience Manager in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your background in renewables or related fields makes you a perfect fit. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples of how you've improved customer satisfaction or led successful teams. Numbers and results speak volumes, so don’t be shy about sharing them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Wolseley
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey that RES focuses on. Be ready to discuss how you can enhance this experience and share examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to talk about your line management experience and how you've coached team members to achieve high performance. Use specific examples to illustrate your approach to leadership.
✨Understand the Industry
Brush up on your knowledge of the renewables sector and any relevant compliance standards like MCS. Being able to speak confidently about industry trends and challenges will show that you're not just a fit for the role but also passionate about the field.
✨Be Ready to Propose Improvements
Think about potential process improvements you could suggest based on your previous experiences. During the interview, share your ideas on how to streamline operations or enhance service delivery, demonstrating your proactive mindset.
