At a Glance
- Tasks: Engage visitors and ensure an inspiring experience at our showroom.
- Company: C.P. Hart, part of the Wolseley Group, a leading trade merchant.
- Benefits: Competitive salary, 24 days annual leave, generous pension, and health perks.
- Other info: Fixed term contract with excellent career development opportunities.
- Why this job: Join a supportive team and develop your skills in a vibrant environment.
- Qualifications: Customer service experience and a friendly, confident approach.
The predicted salary is between 27000 - 28000 £ per year.
Salary: Competitive Salary + Excellent Benefits
Front of House - London Waterloo - C.P. Hart - Fixed Term Contract Up To 3 Months.
So, who are we? We are C.P. Hart part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave 24 days (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Enhanced maternity & paternity cover
- Potential to earn bonuses
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As Front of House based in Waterloo, you’ll be responsible for:
- Engaging all visitors to the showroom and operating throughout the showroom ensuring every client has an inspirational visit
- Playing host to all visitors to the Waterloo showroom and making refreshments available
- Ensuring all clients are engaged and signposted correctly to ensure their visit is inspiring
- Facilitating all customer enquiries including taking leads and qualifying customers for the sales team when necessary
Here’s what we’d like you to have to be successful:
- Confidence when speaking to and greeting customers
- Previous Customer Service experience is essential
- Friendly and personable approach
- Attention to detail
This is a full time, fixed term contract up to 3 months, Monday- Saturday 09:00-17:30 with a day in lieu.
We look forward to receiving your application!
Front of House in Wandsworth employer: Wolseley
C.P. Hart, part of the Wolseley Group, is an exceptional employer located in the vibrant area of London Waterloo, offering a supportive work culture that prioritises employee development through our award-winning Wolseley Talent Guild. With competitive salaries, generous benefits including enhanced maternity and paternity cover, and a strong focus on health and wellbeing, we ensure our Front of House team members thrive both personally and professionally while providing an inspiring experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Wandsworth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wolseley.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wolseley. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Front of House in Wandsworth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wolseley.
How to prepare for a job interview at Wolseley
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wolseley's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wolseley offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
