At a Glance
- Tasks: Provide top-notch IT support and resolve queries for colleagues.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Hybrid working model with a supportive team and career development.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Passion for IT support and strong communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive + Bonus + Excellent Benefits
We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Trainee Support Analyst based in Ripon, you will be responsible for:
- Acting as the first point of contact for IT support via phone, self-service, and live chat
- Delivering excellent customer service to colleagues across the business
- Managing and resolving IT queries while maintaining high customer experience standards
- Supporting key ITIL processes and assisting with major or sensitive incidents
- Contributing to IT projects and wider Service Desk initiatives as required
This is a permanent position working 40 hours per week, Monday to Friday, 8 am - 5 pm.
Here’s what we would like you to have:
- A keen interest in starting or progressing a career in IT support
- Strong communication skills with a customer-focused approach
- Ability to work in a fast-paced environment and manage multiple tasks
- Willingness to learn and develop with guidance from experienced team members
- Previous Service Desk experience (or transferable skills) is advantageous but not essential
We look forward to receiving your application!
Trainee Support Analyst employer: Wolseley
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Ripon, where our Trainee Support Analysts can thrive. With a strong emphasis on employee development through our Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and a culture that prioritises wellbeing and career progression, we offer an exceptional opportunity for those looking to build a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Support Analyst
✨Tip Number 1
Get to know the company! Research Wolseley Group and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Trainee Support Analyst, you'll need to deliver excellent customer service. Role-play common IT support scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing the Trainee Support Analyst position.
We think you need these skills to ace Trainee Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Support Analyst role. Highlight any customer service experience or IT knowledge you have, even if it's from a different field.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you're interested in IT support and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with colleagues, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Before the interview, brush up on basic IT support concepts and common issues. Familiarise yourself with ITIL processes, as they’re key to the role. Showing that you understand the fundamentals will impress your interviewers.
✨Customer Service is Key
Since this role involves a lot of interaction with colleagues, be prepared to discuss your approach to customer service. Think of examples where you've successfully resolved issues or helped someone out, even if it’s not directly related to IT.
✨Show Your Willingness to Learn
The company values growth and development, so express your eagerness to learn from experienced team members. Share any relevant experiences where you’ve taken the initiative to learn something new, whether in IT or another field.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your thoughts clearly and confidently, especially when discussing your interest in IT support and how you handle multiple tasks in a fast-paced environment.
