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- Tasks: Assist customers, maximise sales, and handle warehouse duties in a dynamic trade environment.
- Company: Join Bassetts, a leading trade merchant with a people-first approach.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Why this job: Build your career while making a real impact in customer service.
- Qualifications: Sales or customer service experience and strong communication skills.
- Other info: Full-time role with excellent opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Salary:
Competitive Salary + Bonus + Excellent Benefits
Trade Counter Assistant – Mallusk – Bassetts
So, who are we? We are Bassetts, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary there are also benefits on tap including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Assistant based in Mallusk, youll be responsible for:
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Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
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Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
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Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
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Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
This is a full-time, permanent, role working 42.50 hours per week Mon Thurs 7.30am 5pm, Fri 7.30am 4pm, every other Saturday 8.30 12pm.
And heres what wed like you to have:
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Industry or merchant experience is advantageous
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Proven experience in sales or customer service role
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Excellent communication skills and confidence in customer interactions.
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Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
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Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
#ACHS50
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Trade Counter Assistant employer: Wolseley
Contact Detail:
Wolseley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bassetts and the Wolseley Group. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the Trade Counter Assistant role. We want you to feel confident when discussing your skills and how you can contribute to the team.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your enthusiasm shine through. They’re looking for someone who’s not just qualified but also a great fit for the team. Be yourself and don’t be afraid to share your passion for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Trade Counter Assistant role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your communication skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so get straight to the good stuff about why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Wolseley
✨Know Your Products
Familiarise yourself with the products and services offered by Bassetts. Being able to discuss specific items and their benefits will show your enthusiasm and understanding of the role, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you’ve built relationships and resolved issues, as this is key for a Trade Counter Assistant.
✨Demonstrate Team Spirit
Be ready to talk about times when you’ve worked effectively in a team. Bassetts values dependable team players, so share stories that illustrate your collaborative spirit and strong work ethic.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, or the Wolseley Talent Guild. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
