At a Glance
- Tasks: Deliver exceptional customer support via Email, Live Chat, and Phone.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous pension, and health perks.
- Other info: Full-time role with flexible shifts and great career development opportunities.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a customer service mindset are essential.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive salary with bonus and excellent benefits.
Customer Support Executive - Ripon - 9-month Fixed Term Contract.
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Support Executive based in Ripon, you will be responsible for:
- Delivering exceptional customer support across Email, Live Chat and Phone, offering clear guidance, empathetic problem-solving and consistently high service levels.
- Maintaining accurate customer accounts, registrations and order details, including running reports, processing orders and completing checks for new customer purchases.
- Troubleshooting website and digital platform issues, raising tickets with internal teams and suppliers, and helping customers confidently adopt our digital tools.
- Supporting the continuous improvement of our digital customer experience through feedback processes, first-purchase support and collaboration across the wider business.
- Following core processes, meeting KPIs and working closely with colleagues across Wolseley to ensure seamless, professional and reliable service delivery.
This is a full-time position working 40 hours per week, Monday to Friday, on a rotating shift pattern of 7:30 am - 4:30 pm, 8 am - 5 pm, or 11 am - 8 pm (late shift on a 1 in 8 week pattern).
Here’s what we’d like you to have:
- Strong customer service mindset with excellent communication skills, attention to detail and the ability to stay calm, organised and methodical in a fast-paced environment.
- Experience in customer service, sales administration, branch or digital platforms.
- Knowledge of construction products or experience within a trade merchant business would be an advantage but not essential.
- Confident multitasker who can prioritise effectively, work independently with minimal supervision and adapt quickly to changing workloads.
- IT-literate and comfortable using Microsoft applications, with the initiative to identify issues, support problem-solving and contribute to continuous improvement.
We look forward to receiving your application!
Locations
Customer Support Executive in Thirsk, Yorkshire employer: Wolseley
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Ripon, where our Customer Support Executives can thrive. With a focus on employee development through our award-winning Wolseley Talent Guild, competitive salaries, and an array of benefits including enhanced maternity leave and health initiatives, we ensure our team members feel valued and empowered. Join us to be part of a culture that prioritises customer satisfaction and personal growth, all while enjoying the perks of a leading trade merchant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Thirsk, Yorkshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wolseley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wolseley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive in Thirsk, Yorkshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wolseley:Your cover letter is your chance to shine! Tell us why you want to work at Wolseley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wolseley!
How to prepare for a job interview at Wolseley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
