Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer support via Email, Live Chat, and Phone.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous pension, and health perks.
- Other info: Full-time role with flexible shifts and great career development opportunities.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a customer service mindset are essential.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive salary with bonus and excellent benefits.
Customer Support Executive - Ripon - 9-month Fixed Term Contract.
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Support Executive based in Ripon, you will be responsible for:
- Delivering exceptional customer support across Email, Live Chat and Phone, offering clear guidance, empathetic problem-solving and consistently high service levels.
- Maintaining accurate customer accounts, registrations and order details, including running reports, processing orders and completing checks for new customer purchases.
- Troubleshooting website and digital platform issues, raising tickets with internal teams and suppliers, and helping customers confidently adopt our digital tools.
- Supporting the continuous improvement of our digital customer experience through feedback processes, first-purchase support and collaboration across the wider business.
- Following core processes, meeting KPIs and working closely with colleagues across Wolseley to ensure seamless, professional and reliable service delivery.
This is a full-time position working 40 hours per week, Monday to Friday, on a rotating shift pattern of 7:30 am - 4:30 pm, 8 am - 5 pm, or 11 am - 8 pm (late shift on a 1 in 8 week pattern).
Here’s what we’d like you to have:
- Strong customer service mindset with excellent communication skills, attention to detail and the ability to stay calm, organised and methodical in a fast-paced environment.
- Experience in customer service, sales administration, branch or digital platforms.
- Knowledge of construction products or experience within a trade merchant business would be an advantage but not essential.
- Confident multitasker who can prioritise effectively, work independently with minimal supervision and adapt quickly to changing workloads.
- IT-literate and comfortable using Microsoft applications, with the initiative to identify issues, support problem-solving and contribute to continuous improvement.
We look forward to receiving your application!
Locations
Customer Support Executive in Thirsk, Yorkshire employer: Wolseley
Contact Detail:
Wolseley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Thirsk, Yorkshire
✨Tip Number 1
Get to know the company! Research Wolseley Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional support, think of scenarios where you’ve solved problems or helped customers. Be ready to share these experiences during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company and might even give you a heads-up about the interview process or tips on what they look for in candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Wolseley team.
We think you need these skills to ace Customer Support Executive in Thirsk, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Executive role. Highlight your customer service experience and any relevant digital platform knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer support and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Wolseley
✨Know the Company Inside Out
Before your interview, take some time to research the Wolseley Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service mindset. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver exceptional support, which is key for this role.
✨Practice Problem-Solving Scenarios
Since the role involves troubleshooting and problem-solving, be ready to discuss how you would handle various customer issues. You might even want to role-play with a friend to practice your responses. This will help you stay calm and organised during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.