At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, and extensive training opportunities for career growth.
- Other info: Access to professional qualifications and personal development plans.
- Why this job: Take your career to the next level with hands-on leadership experience and development.
- Qualifications: Strong communication skills and experience in fast-paced customer service environments.
The predicted salary is between 28800 - 43200 £ per year.
Salary:
Competitive Salary + Bonus
Internal Opportunity Team Leader Chesterfield - Infrastructure
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Looking to take the next step in your career?
We have an excellent internal opportunity for a Team Leader to join on e of our Internal Teams. This is a perfect chance if you\'re looking to progress your career within Wolseley and take advantage of the training and development opportunities we offer. Grow with us, enhance your skills, and take your career to the next level!
What youll be doing in this role:
Day-to-day management of the team.
Ensuring the team delivers first-class customer service.
Being the direct point of contact/escalation for the customer.
Liaising with the Key Account Director, Business Development Manager, and key Account Manager regarding any opportunities or issues that arise.
Ensuring all orders, quotes, and queries are dealt with efficiently and that queries are closed promptly.
Coaching and mentoring the team.
What were looking for:
A Customer First approach with great communication skills.
Experience leading people/teams in a fast paced customer services environment
Forward-thinker, with the ability to challenge the status quo.
Someone who is prepared to challenge and help develop processes moving forward
Apply today and take the next step in growing your career!
We are dedicated to nurturing the potential of our colleagues through the Talent Guild.
Youll have the opportunity to pursue further development via our internally delivered Talent Booster programmes or complete a professional qualification with our nationally recognised learning providers. With the support of your manager, you can create a plan to excel in your career at Wolseley.
Regardless of the outcome of your application for this position, you will find opportunities to support your development from personal development plans with clear learning goals to exploring our comprehensive suite of online resources.
Please inform your current line manager if you are applying for this role. For more information, contact to arrange a chat about this exciting opportunity.
We look forward to receiving your application.
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Team Leader - Customer Services/Sales in Chesterfield employer: Wolseley
Wolseley Group is an exceptional employer that prioritises the growth and development of its employees, offering a competitive salary and bonus structure alongside extensive training opportunities through the award-winning Wolseley Talent Guild. Located in Chesterfield, our work culture fosters collaboration and innovation, ensuring that team leaders not only manage but also inspire their teams to deliver outstanding customer service while advancing their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Customer Services/Sales in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Wolseley through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will highlight your 'Customer First' approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the amazing development opportunities we offer.
We think you need these skills to ace Team Leader - Customer Services/Sales in Chesterfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role. Highlight your experience in customer service and team management, as this is what we’re really looking for!
Showcase Your Skills:Don’t just list your skills; give examples of how you’ve used them in previous roles. We want to see how you’ve led teams and improved processes in a fast-paced environment.
Be Authentic:Let your personality shine through in your application. We value a Customer First approach, so share your passion for delivering excellent service and how you’ve made a difference in past roles.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Wolseley
✨Know the Company Inside Out
Before your interview, make sure you research Wolseley Group thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can apply these skills at Wolseley.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering first-class customer service, think of specific instances where you've gone above and beyond for customers. Highlight your 'Customer First' approach and how it aligns with Wolseley's commitment to putting customers at the heart of everything they do.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the position, but also in how you can grow and contribute to the team.
