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- Tasks: Service and maintain equipment, providing technical support to customers on-site and over the phone.
- Company: Dynamic company in the hire industry with a focus on customer satisfaction.
- Benefits: Generous annual leave, pension scheme, bonuses, and health perks.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Mechanical aptitude with skills in mechanics, electronics, or hydraulics.
- Other info: Full-time role with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
As a Service Engineer based in Gatwick you will be responsible for:
- Servicing the company's hire fleet and coordinating with the hire team to ensure equipment is ready ahead of customer demand.
- Servicing customer-owned equipment and attending onsite breakdowns to provide timely technical support.
- Inspecting returned equipment for damage, triaging customer-caused issues and liaising with the office to process damage reports.
- Supporting customers with repairs either onsite or over the phone while maintaining full compliance with health and safety requirements.
Strong mechanical aptitude with skills or qualifications in mechanics, electronics or hydraulics; candidates with engineering or automotive-mechanic backgrounds are well suited. Hire industry experience is desirable, along with the flexibility to support work on the hire fleet and occasionally travel to other branches if required. Full driving licence essential for attending breakdowns; a forklift licence is an advantage. Positive, customer-focused attitude with strong communication skills to deliver clear technical support both face to face and over the phone.
Benefits include annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our YuLife app, our Cycle to Work scheme and more.
This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am - 5.00pm.
Service Engineer employer: Wolseley
Contact Detail:
Wolseley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the hire industry and let them know you're on the lookout for a Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to showcase your mechanical skills. This not only boosts your experience but also gives you real-life examples to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common technical questions related to mechanics, electronics, and hydraulics. We want you to feel confident when discussing your expertise and how it relates to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to landing that Service Engineer position and enjoying all the fab benefits we offer!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical aptitude and any relevant experience in the hire industry. We want to see how your skills align with the Service Engineer role, so don’t be shy about showcasing your qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your customer-focused attitude makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can deliver technical support effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Make sure you brush up on your mechanical, electronic, and hydraulic knowledge. Be ready to discuss your past experiences in servicing equipment and how you've handled breakdowns. This will show that you’re not just a candidate, but someone who truly understands the role.
✨Customer Focus is Key
Since the job requires a positive, customer-focused attitude, think of examples where you've provided excellent customer service. Whether it’s resolving an issue over the phone or face-to-face, be prepared to share how you’ve made a difference for customers in the past.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the hire industry. Be ready to discuss how you ensure compliance in your work. This shows that you take safety seriously and understand its importance in the role of a Service Engineer.
✨Flexibility and Teamwork
Highlight your willingness to travel and support other branches when needed. Share examples of how you’ve worked well in a team or adapted to changing situations. This will demonstrate that you’re a team player who can handle the dynamic nature of the job.
