Sales Assistant (Tynemouth)

Overview

Location: Backworth, Tyne and Wear, UK, NE27 0

Job Description

Salary: Competitive Salary + Bonus + Excellent Benefits

Technical Sales Advisor – Newcastle – Pipe and Climate Centre

Pipe and Climate Centre, part of the Wolseley Group, is a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our Wolseley Talent Guild. In addition to the competitive salary, there are also benefits on tap including:

• Annual leave (increasing with length of service)
• A generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity / adoption leave
• Access to a great range of online and high street discounts
• Free access to healthcare
• Our YuLife app
• Our Cycle to Work scheme

As a Technical Sales Advisor based in Newcastle you will be responsible for:

• Providing technical knowledge and support to customers
• Speaking to suppliers and customers over the phone / email to proactively generate sales
• Contributing to the team by communicating effectively and by working to achieve shared objectives
• Being able to negotiate with suppliers
• Aware of branch targets and objectives
• Helping to improve processes
• Providing sales and expert advice from a technical view
• Dealing with complex requests that require problem solving and extensive knowledge of products
• Providing best in class service to customers at all times
• Checking customers expectations and explaining clearly when these cannot be met
• First point of contact for customer disputes
• Developing and maintaining strong relationships with customers and suppliers
• Quoting accurate prices to customers within an agreed time
• General administration
• Gathering information for statistical analysis
• Raising purchase orders for approval
• Processing sales orders and following an audit trail
• Following health, safety and environment rules and regulations
• Providing prompt and accurate reports of any incidents
• Maintaining a tidy and hazard free working environment

This is a permanent, full-time position working 40 hours per week, Monday to Friday 8.00am – 5:00pm with 1 hour break. No weekend work required.

And here\\\’s what we\\\’d like you to have:

• Industry or merchant experience is advantageous
• Proven experience in sales or customer service role
• Excellent communication skills and confidence in customer interactions
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic
• Eagerness to learn, with a positive and enthusiastic attitude

We look forward to receiving your application!