At a Glance
- Tasks: Provide top-notch IT support and resolve queries for colleagues.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Hybrid working model with a supportive team and career development.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Passion for IT support and strong communication skills are key.
The predicted salary is between 25000 - 32000 £ per year.
Salary: Competitive + Bonus + Excellent Benefits
Trainee Support Analyst - Ripon (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Trainee Support Analyst based in Ripon, you’ll be responsible for:
- Acting as the first point of contact for IT support via phone, self-service, and live chat
- Delivering excellent customer service to colleagues across the business
- Managing and resolving IT queries while maintaining high customer experience standards
- Supporting key ITIL processes and assisting with major or sensitive incidents
- Contributing to IT projects and wider Service Desk initiatives as required
This is a permanent position working 40 hours per week, Monday to Friday, 8 am - 5 pm.
Here’s what we’d like you to have:
- A keen interest in starting or progressing a career in IT support
- Strong communication skills with a customer-focused approach
- Ability to work in a fast-paced environment and manage multiple tasks
- Willingness to learn and develop with guidance from experienced team members
- Previous Service Desk experience (or transferable skills) is advantageous but not essential
We look forward to receiving your application!
Trainee Support Analyst in Ripon employer: Wolseley
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment for our Trainee Support Analysts in Ripon. With a strong emphasis on employee development through our award-winning Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a culture that prioritises health and wellbeing. Join us to kickstart your IT career while enjoying a range of perks including enhanced leave options and access to exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Support Analyst in Ripon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for IT! During interviews, share any personal projects or experiences that highlight your interest and skills. This will help you stand out as a candidate who’s genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Trainee Support Analyst in Ripon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Support Analyst role. Highlight any customer service experience or IT-related skills, even if they're from different jobs or projects.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role and how your background makes you a great fit. Be genuine and let your personality shine through!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your customer-focused approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Before the interview, brush up on basic IT support concepts and common issues. Familiarise yourself with ITIL processes, as they’re key to the role. Showing that you understand the fundamentals will impress your interviewers.
✨Customer Service is Key
Since this role involves a lot of interaction with colleagues, be ready to discuss your approach to customer service. Think of examples where you've successfully resolved issues or helped someone out, even if it’s not directly related to IT.
✨Show Your Willingness to Learn
The company values growth and development, so express your eagerness to learn from experienced team members. Share any relevant experiences where you’ve taken the initiative to learn something new, whether in IT or another field.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and the company. Ask about the training process, team dynamics, or how success is measured in the position.
