At a Glance
- Tasks: Lead IT services, build relationships, and drive continuous improvement.
- Company: Dynamic organisation focused on service excellence and stakeholder engagement.
- Benefits: Competitive salary, generous pension, bonuses, and extensive discounts.
- Other info: Full-time role with excellent career growth and a people-first culture.
- Why this job: Make a real impact by enhancing IT services and supporting the business.
- Qualifications: Experience in service management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Service Manager based in either Ripon or Warwick, you'll be responsible for:
- Acting as the primary IT contact for Central Services, ensuring smooth day‑to‑day service performance
- Building strong relationships with stakeholders and keeping them supported and informed
- Taking ownership of service quality, using data and feedback to track and improve outcomes
- Identifying opportunities to enhance processes and drive continuous improvement
- Bringing a people‑first approach, with curiosity and a willingness to learn how our systems support the business.
- Excellent communication, collaboration and stakeholder management skills
- An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
- Engaging individually, commercially aware, with strong influencing and decision‑making skills
- Service management awareness and experience of service metrics and analysis
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme and more
This is a full‑time permanent role working 40 hours per week, Monday–Friday.
Service Manager - ITIL, Stakeholder Focus & Improvement in Ripon employer: Wolseley
As a Service Manager at our company, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a focus on continuous improvement and stakeholder engagement, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to exclusive discounts, all while working in the picturesque locations of Ripon or Warwick. Join us to make a meaningful impact in a role that values your contributions and fosters a people-first approach.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - ITIL, Stakeholder Focus & Improvement in Ripon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent stakeholder management, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager - ITIL, Stakeholder Focus & Improvement in Ripon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ITIL and stakeholder management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills:Since this role is all about building relationships, let us know about your communication and collaboration experiences. Share examples of how you've engaged with stakeholders and improved service quality in the past.
Be Data-Driven:We love a good data story! If you’ve used metrics to track service performance or drive improvements, make sure to include that in your application. It shows us you’re serious about service management and continuous improvement.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Wolseley
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand the Service Lifecycle and be ready to discuss how you've applied these principles in past roles. This will show that you’re not just familiar with the terminology, but that you can actually implement it effectively.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built strong relationships with stakeholders in previous positions. Think about specific situations where your communication and collaboration skills made a difference. This will demonstrate your ability to engage and influence key players in the organisation.
✨Data-Driven Decision Making
Be ready to talk about how you've used data and feedback to improve service quality. Bring examples of metrics you've tracked and how they led to tangible improvements. This shows that you take ownership of service quality and are committed to continuous improvement.
✨Emphasise Your People-First Approach
Highlight your curiosity and willingness to learn about how systems support the business. Share instances where you've put people first in your decision-making process. This aligns perfectly with the company’s values and shows that you understand the importance of a people-centric approach.
