At a Glance
- Tasks: Support customers at the trade counter and handle enquiries with a smile.
- Company: Join Plumb Centre, part of the leading Wolseley Group, focused on people and service.
- Benefits: Earn £27,500 plus bonuses, enjoy generous leave, pension, and health perks.
- Other info: Full-time role with great career development through our award-winning talent programme.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Customer service experience is a plus; bring your positive attitude and teamwork spirit.
The predicted salary is between 27500 - 27500 € per year.
We are Plumb Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do, and we offer opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Responsibilities
- Allocate 40‑50% of your time to supporting the trade counter, serving walk‑in customers and delivering a high level of customer service.
- Handle inbound phone calls and respond promptly to customer enquiries relating to deliveries, orders, quotations, pricing and product availability.
- Manage personal and shared branch/contract inboxes, ensuring all enquiries are answered in a timely manner and progressing requests through to quotation where applicable.
- Prepare and issue accurate and competitive quotations in line with customer requirements and company guidelines.
- Take responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders and quotations to maintain consistency and service excellence.
- Run back‑office reports and complete administrative tasks to support branch operations, contract performance and internal processes.
Qualifications
- Prior plumbing or heating industry experience is advantageous.
- Previous face‑to‑face customer service or merchant sales experience is advantageous.
- Willingness to work as part of a team and to take on a diverse role.
- Proactive, eager to learn, with a positive attitude and strong work ethic.
Compensation and Benefits
- Annual salary: £27,500 + bonus.
- Excellent benefits: annual leave increasing with length of service, a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, and access to a range of online and high street discounts.
- Health and wellbeing: free access to healthcare, YuLife app, Cycle to Work scheme, and more.
Working Hours
- Full‑time permanent role, 40 hours per week (Monday to Friday 7am‑4pm or 8am‑5pm) and 2 Saturdays per month (8am‑12pm) paid as overtime.
Sales Coordinator in Redhill employer: Wolseley
At Plumb Centre in Epsom, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With access to the award-winning Wolseley Talent Guild, you will have ample opportunities for professional development and career progression. Our commitment to employee wellbeing is reflected in our generous benefits package, including a competitive salary, enhanced leave options, and health initiatives, making us an excellent employer for those seeking a rewarding career in the plumbing and heating industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Redhill
✨Tip Number 1
Get to know the company! Research Plumb Centre and the Wolseley Group. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of scenarios where you can demonstrate your ability to handle inquiries and provide excellent service. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Plumb Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Coordinator in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Coordinator role. Highlight any customer service or sales experience you have, especially in plumbing or heating, as it’ll show us you’re a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you the perfect candidate. Don’t forget to mention your proactive attitude and willingness to learn!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your answers are easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Familiarise yourself with the plumbing and heating industry. Brush up on common products, services, and terminology. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this is crucial for the Sales Coordinator position.
✨Show Your Team Spirit
Be ready to discuss your experience working in teams. Highlight instances where collaboration led to success, as teamwork is key in this role. Employers love to see candidates who can work well with others.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the Wolseley Group. This shows that you're not just interested in the job, but also in how you can grow with the company.
