At a Glance
- Tasks: Serve customers, manage orders, and deliver plumbing supplies with a proactive attitude.
- Company: Join Plumb Centre, a leading trade merchant focused on people and customer satisfaction.
- Benefits: Competitive salary, increasing annual leave, generous pension, and various discounts.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Build relationships, develop skills, and enjoy a dynamic work environment.
- Qualifications: Customer service experience and a positive, eager-to-learn attitude.
The predicted salary is between 26695 - 26695 £ per year.
Responsibilities
- Serve customers on the trade counter by understanding their specific needs and providing product recommendations.
- Respond to customer enquiries via phone and email promptly and courteously, with a proactive attitude.
- Proactively contact customers to build relationships and drive branch sales, particularly focusing on customers with reduced or inactive spending.
- Carry out general warehouse duties, including picking and packing orders, unpacking deliveries, and putting away heavy items such as boilers, radiators, sinks, and toilets.
- Cover for the driver on holidays by driving a 3.5t van to deliver plumbing and heating supplies to building sites, businesses, and private residences.
- Ensure high standards are maintained throughout the branch.
Qualifications
- Full UK driving licence (preferred).
- Prior industry experience (advantageous).
- Previous face-to-face customer service/sales experience (essential).
- Prior warehouse experience (ideal).
- Willingness to work as part of a team and take on a diverse role.
- Proactive attitude, eagerness to learn, strong work ethic, and positive demeanor.
About the Company & Benefits
We are Plumb Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
- Annual salary of £26,695.
- Annual leave that increases with length of service.
- Generous pension scheme with up to 9% match.
- Potential to earn bonuses.
- Enhanced maternity/adoption leave.
- Access to a broad range of online and high-street discounts.
- Free access to healthcare services, YuLife app, Cycle to Work scheme, and more.
Working Hours & Contract
This is a full-time permanent role, 40 hours per week. Monday-Friday: 08:00 am – 05:00 pm. Saturday (rotating basis): 08:00 am – 12:00 pm.
Plumbing Supplies Sales & Delivery Associate employer: Wolseley
At Plumb Centre, part of the Wolseley Group, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on personal development through our award-winning Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a culture that values teamwork and customer service. Join us in a role that not only provides meaningful work but also the opportunity to grow your career in a leading trade merchant across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing Supplies Sales & Delivery Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your proactive attitude and strong work ethic.
✨Tip Number 3
Show off your teamwork spirit! This job requires working as part of a team, so be prepared to discuss how you've collaborated with others in previous roles. Highlighting your ability to work well with colleagues will make you stand out as a candidate who fits right into their culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Plumbing Supplies Sales & Delivery Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Plumbing Supplies Sales & Delivery Associate role. Highlight your customer service experience and any relevant warehouse skills, as we want to see how you fit into our team!
Show Off Your Proactive Attitude:In your application, let us know about times you've gone above and beyond for customers or taken the initiative in previous roles. We love a proactive attitude, so share those stories that showcase your eagerness to learn and help others.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Plumb Centre!
How to prepare for a job interview at Wolseley
✨Know Your Products
Familiarise yourself with the plumbing supplies you'll be selling. Understand the key features and benefits of products like boilers, sinks, and radiators. This knowledge will help you confidently recommend items to customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your proactive attitude and how you build relationships with customers, as this is crucial for the role.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share instances where you've collaborated with colleagues to achieve a common goal, especially in a warehouse or sales environment. This will show that you're a good fit for their team-oriented culture.
✨Be Ready to Drive
If you have a full UK driving licence, mention it! Be prepared to talk about any previous driving experience, especially if it involves delivering goods. This will reassure them that you can cover for the driver when needed.
