At a Glance
- Tasks: Create quotes and communicate with customers in the plumbing and heating industry.
- Company: Join Neville Lumb, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and discounts.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Develop your skills and build a rewarding career in a supportive environment.
- Qualifications: Knowledge of plumbing and heating, teamwork, and customer service skills.
The predicted salary is between 28200 - 35220 £ per year.
We are Neville Lumb, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Free parking
- Onsite canteen
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Plumbing & Heating Estimator based in Rainham (RM13 8HY) or Branston (DE14 3PD), you will be responsible for:
- Utilising the company’s bespoke CRM system
- Communicating with customers via telephone and email
- Creating quotations for prospect, new and existing customers daily
- Interpreting information provided by the customer to understand their requirements
- Sourcing prices from various manufacturers and suppliers whilst checking product compatibility and availability to meet strict deadlines
- Advising customers on appropriate products, pricing and lead times
- Liaising with both internal and external colleagues to support the conversion of enquiries into quotations and subsequently orders
- Working to deadlines in order to meet customer expectations
- Staying up to date with current product knowledge and trends
This is a full time, permanent role, working 40 hours per week from either our Rainham or Branston office (hybrid work pattern to be discussed).
Here’s what we’d like you to have:
- A good all-round knowledge of the plumbing & heating industry is essential
- An appreciation of the demands of working within the merchant industry
- Understanding of the importance of teamwork and how it can improve service levels for customers
- Ability to demonstrate an understanding and passion for excellence in customer service
- IT, Numeracy and Analytical skills required
We look forward to receiving your application!
