At a Glance
- Tasks: Manage customer calls, process orders, and provide timely updates in a fast-paced environment.
- Company: Join Ideal Bathrooms, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy competitive salary, bonuses, 24 days leave, and excellent health benefits.
- Other info: Hybrid working available after probation with great opportunities for growth.
- Why this job: Make a real difference by supporting customers and building your career.
- Qualifications: Strong customer service skills and ability to thrive in a busy call centre.
The predicted salary is between 24098 - 29453 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
We are Ideal Bathrooms, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do - and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- 24 days of annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Enhanced maternity & paternity cover
- Potential to earn bonuses
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Customer Service Executive based in Milton Keynes, you’ll be responsible for:
- Managing high-volume inbound and outbound calls in a fast-paced call-centre environment, supporting customers and end users with clear, professional query resolution.
- Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.
- Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.
- Following set telephony standards, office procedures, and call-handling expectations to maintain a smooth and reliable service.
- Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.
This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00 AM - 5:30 PM. Note: during training, the shift pattern will be 8:00 AM - 4:30 PM. Hybrid working is available once the probation period is complete, with a typical split of 3 days in the office and 2 days remote.
Here’s what we’d like you to have:
- Strong, confident customer service skills with the ability to support customers over the phone in a fast-paced, call-centre style environment.
- Previous experience in a call centre or customer-facing retail role, with the resilience to handle high call volumes and varied queries.
- Comfortable working quickly and staying organised - able to juggle calls, queries, order updates and system notes without losing accuracy.
- Familiarity with telephony systems such as Mitel, Cisco or 8x8 would be a real advantage, though not essential.
- An industrial or trade-related background is helpful but not required - we’re more interested in your attitude, communication style and willingness to learn.
We look forward to receiving your application!
Customer Support Executive in Milton Keynes employer: Wolseley
At Plumb Centre, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. Located in the vibrant city of Aberdeen, we offer competitive salaries, generous benefits including a car allowance, and ample opportunities for professional growth within the Wolseley Group. Join us to be part of a team that values your contributions and prioritises both customer satisfaction and employee development.
