At a Glance
- Tasks: Manage customer orders, handle queries, and maintain records in a dynamic environment.
- Company: Join C.P. Hart, a leading trade merchant with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference in customer support while developing your skills.
- Qualifications: Experience in sales or customer support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive Salary + Commission + Excellent Benefits
We are C.P. Hart part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave 24 days (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Enhanced maternity & paternity cover
- Potential to earn bonuses
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Support Administrator based in Dartford Kent, you will be responsible for:
- Managing the product ordering and delivering for selected key accounts.
- Placing purchase orders (P/O's) with suppliers, filing order confirmations, managing the delivery of the P/O's and answering queries on price.
- Maintaining records of customer and supplier communications on Bistrack sales order and P/Os notepads.
- Answering customer service queries, including damage, fault, missing part and spare part requests.
- Maintaining a database of customer service queries and raising replacements orders.
This role is a full time, permanent position, 37.5hrs per week, Monday-Friday, office based role with hybrid working 3 days in the office and 2 days from home 09:00-17:30 with 1 hr break. No weekend required.
Here’s what we’d like you to have:
- Background in sales or customer support or trade counter.
- Customer service experience.
- Clear communicator on phone and email.
- Microsoft Office proficient.
We look forward to receiving your application!
