At a Glance
- Tasks: Manage customer enquiries and coordinate deliveries in a dynamic environment.
- Company: Join Fusion Utilities Hire, part of the leading Wolseley Group.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with a vibrant workplace culture.
- Why this job: Kickstart your career with growth opportunities and a supportive team.
- Qualifications: Customer service skills and a proactive attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
Salary: Up to £28,000 + Bonus + Excellent Benefits
We are Fusion Utilities Hire, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Hire Coordinator based in Gatwick you’ll be responsible for:
- Answering the phones and managing a busy centralised inbox
- Managing customer enquiries and speaking with the wider hire network across the business
- Liaising with Engineers and Transport Managers to ensure customer deliveries go out on time
- Writing and following up with quotes for customers
- Raising hire contracts and terminating contracts in the system, ensuring all contracts are up to date
This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am - 5.00pm.
And here’s what we’d like you to have:
- A can-do attitude; we are looking for someone to get stuck into the position and grow their career with Wolseley
- Previous hire experience is desirable
- Customer service and administration skills in a fast-paced environment
- To be IT literate
We look forward to receiving your application!
Hire Coordinator in London employer: Wolseley
At Plumb Centre, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. Located in the vibrant city of Aberdeen, we offer competitive salaries, generous benefits including a car allowance, and ample opportunities for professional growth within the Wolseley Group. Join us to be part of a team that values your contributions and prioritises both customer satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wolseley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wolseley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wolseley:Your cover letter is your chance to shine! Tell us why you want to work at Wolseley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wolseley!
How to prepare for a job interview at Wolseley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
