At a Glance
- Tasks: Supervise Trade Counter Assistants and ensure excellent customer service.
- Company: Join Plumb Centre, part of the leading Wolseley Group.
- Benefits: Up to £28,000 salary, bonuses, generous pension, and health perks.
- Other info: Enjoy a dynamic workplace with opportunities for personal growth.
- Why this job: Develop your skills and build a rewarding career in a supportive environment.
- Qualifications: Experience in face-to-face customer service or sales is essential.
The predicted salary is between 28000 - 28000 £ per year.
Up to £28,000 + Bonus + Excellent Benefits
We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary there are also benefits on tap including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Supervisor based in Kilmarnock, you’ll be responsible for:
- Supervise and support the Trade Counter Assistants providing guidance, training and performance feedback
- Building rapport with customers & suppliers, responding to any queries and processing sales
- General warehouse duties picking and packing the appropriate goods accurately and efficiently (This will involve manual handling heavy items e.g. boilers, radiators, sinks and toilets)
This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.00am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.
And here’s what we’d like you to have to be a successful Trade Counter Supervisor:
- Prior experience in a Face to Face customer service/sales environment
Supervisor (Permanent, Temporary) in Kilmarnock employer: Wolseley
At Plumb Centre, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Kilmarnock. Our employees enjoy competitive salaries, generous benefits, and ample opportunities for career development through our award-winning Wolseley Talent Guild. With a focus on health and wellbeing, we offer initiatives like free healthcare access and a Cycle to Work scheme, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Permanent, Temporary) in Kilmarnock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and supervisory roles. Think about your past experiences and how they relate to the job. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your people skills! As a Trade Counter Supervisor, you'll be interacting with customers and your team daily. Be ready to share examples of how you've built rapport and handled challenging situations in the past. This will demonstrate your ability to lead and support others.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Plumb Centre careers page. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Supervisor (Permanent, Temporary) in Kilmarnock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade Counter Supervisor role. Highlight your experience in customer service and any supervisory roles you've had. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Plumb Centre. Share specific examples of your past experiences that relate to the job description.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role come through. It helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trade Counter Supervisor inside out. Familiarise yourself with the products you'll be dealing with, like boilers and sinks, and think about how your previous experience in customer service can translate to this position.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past where you've successfully trained or guided others, and be ready to discuss how you would approach performance feedback with your team.
✨Customer Connection is Key
Building rapport with customers is crucial in this role. Think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories during your interview to show how you can enhance customer satisfaction at Plumb Centre.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
