At a Glance
- Tasks: Assist customers with queries and provide technical advice on bathroom products.
- Company: C.P. Hart, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, commission, generous leave, pension scheme, and health perks.
- Other info: Hybrid working model with great career development opportunities.
- Why this job: Join a supportive team and develop your skills while making customers happy.
- Qualifications: Experience in customer service or technical advisory roles preferred.
The predicted salary is between 32000 - 32000 £ per year.
Salary: £32,000 (Depended On Experience) + Commission + Excellent Benefits
We are C.P. Hart part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave 24 days (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Enhanced maternity & paternity cover
- Potential to earn bonuses
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Service Consultant based in Dartford Kent, you’ll be responsible for:
- Handling customer queries efficiently via phone, email and online platforms, ensuring prompt and professional communication.
- Providing technical advice and troubleshooting support on bathroom products, installations and spare parts.
- Following up on customer cases to ensure swift resolution and maintain high levels of customer satisfaction, in line with C.P. Hart values.
- Staying up to date with new product ranges, technical advancements, and best practices to provide accurate advice.
This role is a full time, permanent position, 37.5hrs per week, Monday to Friday 09:00-17:30 with 1hr break. No weekend work required, office based role with hybrid opportunity 3 days in the office and 2 days working from home.
Here’s what we’d like you to have:
- Proven experience in a customer service, aftersales, or technical advisory role, preferably within the bathroom, plumbing, or interiors industry.
- Strong technical understanding of bathroom products, including fittings, installations, and plumbing systems, or a willingness to learn and develop this knowledge if not already possessed.
- Excellent problem-solving skills and a proactive approach to customer resolution.
- Exceptional communication skills, both written and verbal, with the ability to explain technical information clearly.
We look forward to receiving your application!
Customer Service Consultant in Kent employer: Wolseley
C.P. Hart, part of the Wolseley Group, is an exceptional employer located in Dartford, Kent, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive salaries, generous benefits including enhanced maternity and paternity cover, and access to the award-winning Wolseley Talent Guild for career growth, we ensure our Customer Service Consultants thrive both personally and professionally. Our hybrid working model promotes flexibility, allowing you to balance your work and home life effectively while being part of a supportive team dedicated to customer satisfaction.
